Voice XP not recording for other members
It works for most of my members but it doesnβt for a few. What can we do to resolve this?
Solution:
@πππΎ This has been done now!
Error when changing rank card image
I tried to change my rank image and an error happened. (Screenshot attached)
Solution:
@The Space Wolf It's fixed now, I rewrote and updated the part that grabs the image and stores it on our cdn

What does the automatic leaderboard look like?
I'm thinking of subscribing to Premium but idk what the automatic leaderboard looks like or if its worth it.
Importing from MEE6 Error
Everytime I import from MEE6, I get this error.
Server ID: 1292489285261594757...

Possible downtime
Hi was the BOT down at all yesterday it did not log anyoneβs minutes in our server
Getting an error when adding reward roles.
Image included: Keep getting this error (I tried 2 or 3 times to re-run the command).
I did /ping and the ping was pretty low but the rewards add command isnt working....
Solution:
A fix has been pushed out for this now @The Space Wolf

Error importing data
Hey, so everytime I try to import, I get this error. I have the leaderboard set to public on the Mee6 page too.

Command directory
Hello! I was wondering where I can get a list of all the commands?
I was attempting to set up an auto role type thing where once people reach an interval of 10 they get a role stating that, but I wasn't able to find anything after glancing over the settings....
Reward roles not getting added
/rewards add role role:1311873170550161466 level:5 add_or_remove:Add
i tried using this command and it just says an error occured. The role is below the bot and the bot have role perms. this only happened today....
Solution:
A fix has been pushed out for this now @Fish in a box
[Fixed] Voice XP massive increases
We currently have a known bug where Kiai misses voice XP joining and leaving events.
This may result in symptoms such as:
- Users jumping with a massive increase in voice minutes
- Users jumping with a massive increase in XP...
Double xp drop
If 2 people claim the same drop at the same time they both get the xp
Solution:
It has to be faster than the ping of the bot at that time, we've prevented double XP drops as much as we can before that

pluralkit integration potential eta?
I saw in the pluralkit support server the idea that kiai might be compatible for xp logging of individual proxy profiles, and was hoping to add that to my server. Is there anywhere I can find more information or news on this potential feature? I'm super interested, and excited for it to (hopefully, if discord allows) potentially be released. Thanks! <3
Fails to apply reward roles
Kiai is not applying any role and also refuses to sync when I try to apply it manually. @net-tech- is staff on this server, so I can confirm it is set up correctly
Solution:
it seems those unknown roles were the issue π«‘

Rank Up from Level 2 to Level 61
Hi, I have a member that was Level 2 then ranked up to Level 61
Server ID 1233389932400083036...

Re-application or removal of role when user rejoins server.
Hi there. We've been using Kiai on a server to remove a "Newcomer" role when users hit a certain level (4). An issue we've had with it however is that when a user gets banned or leaves and then rejoins a while later it's stuck with the role again. The user in question could be level 30 but Kiai doesn't seem to realise and doesn't remove the role. Does it only check to remove the role if the user were to level up to 31 in this instance?
Solution:
There is a /rewards sync command but there have been potential reported bugs with it that we havenβt tracked down or tried to reproduce yet, it could be worth trying though
Issues with voice exp
I setup the bot recently for my friend's server and voice xp is not working correctly. Scenario - I joined voice with someone else and stayed there for 3m, here's the JSON before we joined:
userId "535156251487895566"
guildId "767823802956382238"
avatarUrl "https://cdn.discordapp.com/avatars/535156251487895566/b895e6824527a9fde5ce0fb7296b0518.webp"
createdAt "2024-12-04T13:30:01.049Z"...
VCs not showing in deny list bug
So I have made a suggestion suggesting that kiai should add VCs in the deny list the someone replied and said that kiai DOES have VCs in the deny list and that it's a bug that blocks the VCs showing in the deny list and he said he'll fix it later then he set a cooldown with a giveaway bot for 12h that said he'll fix it but he never did and it's been like 1-2 months since.
I would like this to be fixed AND if you could remove unknown channels shown in the video which are like this because I have deleted them and if possible make the bot automatically remove the channels if the've been deleted not show them as # unknown....
Solution:
Hey @Visuals! Our team will answer your post soon.
If this is an issue in your server, make sure you've included your server's ID (This can be found on the
/ping
command), as well as which users are having this issue.
Once your question has been answered, you can mark your question as solved via Right click solution message -> Apps -> β
Mark Solution
to help others find the solution via Answer Overflow...Import settings to a different server
I want to import my settings to a different server so I don't need to enter them manually (I know the channel settings like announcement channels won't work but I think others will)
General questions around Kiai
Hey hey! I was told to open a support ticket. Sorry for the butt ton of questions!!
Looking to replace mee6 (I know) The server id need to migrate info from is 50k people. with around 20 different levels. (with the hopes to bring levels to the other server i run with 370k members) How long would it take to transfer the info?
And would the import include the roles too? I see there is no dash currently are their plans to make one?
Looking at the doc page, whats included in premium and how much is it?
Some commands are open to the public, is there a way to customise this?...
Solution:
No worries for the questions, that's what this channel's for :PES_Hehehe:
Looking to replace mee6 (I know) The server id need to migrate info from is 50k people. with around 20 different levels. (with the hopes to bring levels to the other server i run with 370k members) How long would it take to transfer the info?@net-tech- The lead developer would have to answer this question for you. I'm pretty sure we pull from Mee6's API, so we'd just be rate-limited by whatever they have in place, but I'm not certain on that one.
And would the import include the roles too? I see there is no dash currently are their plans to make one?Yes! Whenever you go to import, you can select what you wish to import (see the image). As for the dashboard, the team's actively working on one, and we've had beta testing happen already, but we don't currently have an exact ETA....