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[KIAI-332] Lurkr Import from File Not Working

Hi there, I just wanted to check out the Lurkr import function and it doesnt seem to work. The interaction just completely fails when I select I want to also import role rewards, and importing just the leveling data leads to this error:
Solution:
Sorry for the delay (school starting back slowed us down), but this is now fixed!
No description

XP channel denylist not sticking

When I add a channel to the denylist, it doesn't remain set. It immediately reverts back.
Solution:
Sorry for the delay (school starting back slowed us down), but this is now fixed!
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keep xp based on role

Is there a way for XP to remain for some users under a role. XP Decay removes all XP from all users and I want to be able to tweak it to remove only when the user does not have that role....
Solution:
No there isn't, but you can make a request for it in #kiai-suggestions!

denied channel not work

Hello when im trying to setup denied channel to not get xp it not work why?
Solution:
Sorry for the delay (school starting back slowed us down), but this is now fixed!

level not assigned

Hi the bot isn’t assigning levels, it should have given a role level 10 when the members got to level 10. I’ve checked and the bot is higher than the role so I’m not sure what the issue is.
Solution:
In that case, since we're shipping some updates in a day or two, ill sneak in a fix for your issue

is the bot offline?

I can’t access the leaderboard.
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source code

I'd like to know: Do you sell an old version of the source code? And will there be updates for it?
Solution:
Hello, that product you shared an image of was just an inside-joke we had around a year ago, we don't sell the source code and we have no plans in the forseeable future to open source Kiai.
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XP for voice

Hi is it possible to turn that off?
Solution:
Voice XP category

Multiplier not being applied correctly

Solution:
Hi @🌸Lady Bambi🌸! The permanent fix has just been released and you shouldn't be experiencing the issue anymore

Miscalculated Rank Meters

It seems like the rank meters are not accurate. ex: i have 3800 and i need a total of 4200, why is the meter at the very first? same with the user who has more than half of the xp but meter is not half near the end...
Solution:
Hi, I think you might have misunderstood the rank card. Everything is shown correctly. Let's take your rank card for example. It shows you are level 19 and currently have 3800 XP, out of the total 4200 needed for level 20. The amount of XP needed for level 19 is exactly 3800, which you have, meaning you are only at the beginning of level 19. The amount of XP needed for level 20 is 4200. The bar shows how far along you are to level 20. The bar would be around 50% with 4000 XP, since this is the midway point between 3800 and 4200. Since you have just begun level 19, the bar is at the beginning...
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Levels seem to be on a loop

i think there's also a problem with users receiving the same level up message i have members complain that they've been pinged for level 5 numerous times and the other has been pinged for level 3, i just tell them that they probably just needed to chat more but it's kinda weird they're on a loop first image: /ping command...
Solution:
Hi @ELI, After checking our logs, it seems you had the XP Decay feature enabled during the time of the 'duplicate' level ups. As you may know XP decay removes ("decays") XP from all users after a set interval. From at least <t:1722361141:f> until <t:1724201561:f>, this system was enabled at some point (it seems several users have been activating and deactivating it within this period). What was probably happen is that users would level up, then some time later XP decay would trigger, putting them below the minimum amount of XP required for a certain level, and then would gain back that XP again, and get the level up messages for the same level. XP Decay removing XP is expected behavior....
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[KIAI-325] "/xp add level" does not work correctly

If we take a hypothetical situation where you need to have 672 xp to increase your level, then for a person who has 609 xp, /xp add level 1 adds not 1 level, but, as in this case, 3. At the same time, if a person has 0 xp, then /xp add level works correctly. Upd. ("Нулевая" is my nickname on that server)...
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Kiai Refuses to be Consistent about Roles

I run a ~200 member historical reenacting and collecting community, and I've been using Kiai to track levels since April because Atlas capped out at 10 roles. Unfortunately I have not had a very good experience thusfar. Even with the stack role rewards setting turned off, Kiai refuses to consistently award roles, or will sometimes remove a user's level role without awarding the next one, leading that user to be completely devoid of roles. The most common issue is Kiai not accurately awarding the role associated with the level. e.g: User ranks up to level 5...
Solution:
Okay, I feel really stupid and I apologize for taking your time like this, but I realized that for some reason the XP system under Atlas was still activated even though I know I had deactivated it. So the real issue was that two XP systems were colliding with each-other. I disabled the other bot and so far I haven't had any further problems with Kiai.

Kiai role left in the server

I recently kicked the kiai bot from a server. But the role is still their. Iz it possible for you to remove it? The server is called huh with a cat white picture.
Solution:
@Kaz This is a Discord thing, if you navigate to Server Settings -> Integrations -> Search for Kiai, if it's there -> Scroll down and click 'Remove Integration'

not gaining XP after leaving voice calls

for whatever reason, i dont get XP even after being in a voice call actively talking for hours but my peers do

API is broken

Solution:
Kiaibot.com was retired, everyone with a key got a dm from Kiai a couple months ago
No description

reward removal

https://i.imgur.com/Dw161dd.png i'm trying to remove the "guild member" reward entirely, but all the commands i've tried don't seem to work....
Solution:
iirc /rewards remove reward:[That string of numbers below the reward]

XP custom formula

hi! i want to adjust the XP formula for my server, but i'm just not getting it. can someone break it down for me please? thank you!
Solution:
By default, the XP formula is 12 * (level * level) + level * 12. This means that when Kiai is calculating how much XP is needed for level 10 for example, it will calculate 12 * (10 * 10) + 10 * 12 which is 1320. This means that level 10 requires 1320 XP to reach. You can make your own formulas like that and use the placeholders listed on the command as variables...
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