Buape Studios

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kiai-support

other-bot-support

Rank command not working

When i run the /rank command it gives me the "an error accoured if this keeps happening please contact support" on any server i run it in

Xp not working

I have it all set up but It has stopped giving exp I’ve even double checked that it’s on. Can someone help me?
Solution:
The only thing that prevent a message XP from being handled are: 1. The bot can't read messages in the channel (slash commands bypass normal user perms but reading messages doesn't) - You are globally blacklisted from Kiai (you aren't) - Message XP is disabled - That channel/role/user is on a denylist...

XP Multiplier Issue

I am trying to change the XP multiplier on a channel, I get the option to choose the channel, it loads for a sec, says an error has occurred. Sometimes when I get this message, I check to see if it actually went through, but I tried a channel without the multiplier and the channel that I specified for the multiplier, and no difference in XP levels. The server ID is 736387479183294484
Solution:
@Iron3Ethan Should be fixed now!

Need help with Role Rewards

I got a friend who's recently leveled up to level 10. For level 10 I've configured he should be rewarded with a level 10 role. Sadly he did not get the role nor did he get a level up message. Is this something the bot should do automatically or is it manually. Even after executing "/rewards sync" the bot did not give th3 role to my friend....
Solution:
I reinstalled the bot from scratch and it all works now!
No description

Unable to reset xp

Hello there! For the past day or so I've been trying to reset the xp for a server I'm on, as we have a system that works best when everyone starts fresh each week. We've tried running the command a few times over the past day to no avail.
Solution:
Done!
No description

how can I add someone to be able to manage the bot? (without full admin permission on server)

how can I add someone to be able to manage the bot? (without full admin permission on server)
Solution:
A lot of commands are tied to the Manage Server permission, with the exception of some major commands (e.g., /reset is only available to the server owner). There is no way to set a manager role, as it’s permission-based; however, you can post in #kiai-suggestions if this is something you’d like to see added :)

Need help deleting data for importing

Can someone help me. I have trouble removing the data from the server. I want to import the data from mee6 but the but says I first need to remove the already existing settings. Yet im unable to remove them
Solution:
Thanks very much it all works a charm!
No description

i need to tranfer from maki bot

is there any way to get levels form maki to kiai bot

Custom formula has formatting when displayed

({level})^3 + 80*({level})^2 + 30*({level}) the * is causing part of it to be italicized, making it difficult to know what my formula is (if i forgit it and ever wanna know it again in the future)...
Solution:
@srnyx should be up now
No description

random guy got level 60 from 2 messages

A random guy in my chat only sent 2 messages yet he’s #1 on the leaderboard and level 60. There’s only 10-20 exp per message so I’m really confused how he has so much exp.
Solution:
Hi @shum. Our records show the user has 4417 minutes of voice XP, which it seems is how he got the XP. This means he has spent 4417 in a Voice Channel unmuted and undeafened
No description

I need help in doing a custom import from XP bot to kiai

Hello there. I was using the XP bot in the server that I am admin, I was talking with someone there and he interduce me to your bot Kiai, and he said that you could make a custom import from XP to Kiai

unable to set a custom level up message

I'm trying to edit the level up message, however it's saying that the image provided is invalid. I've tried leaving it as the default {guild.icon} but it still gave me an error. what I'd really like to do is have it display the icon for the user who leveled up but I'm not sure how. Thanks in advanced!...
Solution:
@ArtfulAnya Update, it's live now! https://docs.kiai.app/features/placeholders...

Need help clearing the denylist cache possibly?

I've been playing around with the settings for Kiai in my personal server and part of my testing was to add myself to the denylist. However now I cannot seem to remove myself from the list so I can continue testing. I set up a logging channel and it doesn't announce any xp gains when I chat. Server ID is 1170519557287460914...

Error when setting Level up message

In a server people don't want pings on level up message. I tried changing the default level up message to remove the {user.mention} (or to completely remove it. Turns out you can't completely remove it. so i tried changing it to the variable {user} which is then giving me this error....
Solution:
@Daksh Update, it's live now! https://docs.kiai.app/features/placeholders...
No description

Rewards Roles not assigned

Nobody is getting their role? The server ID is "1287588696153129031"
No description

Kiai keeps adding back the first level award

Hello again. I run a historical collecting community as aforementioned in my prior support post and the issue this time arises whenever a user unlocks a new level award. For some reason, Kiai continues adding back the first award role even though I have turned off the role stacking function. An image is added for context. (Private is being added back despite the user "promoting" to SFC). This is happening with every single user in the community. Not sure exactly why this is occuring and this time I am sure it's not another bot's leveling system clashing with Kiai's....
No description

Users aren't getting auto assigned role

When users reach a certain level, they aren't receiving the role for that level. At one point they were, and everything was working great, but it randomly stopped working.

Unable to import from Polaris to Kiai

Solution:
Looks like Polaris has a new data format, I'll get our importer updated
No description

[KIAI-284] Level rewards aren't given correctly

Role rewards for reaching a certain level are only given to members who are on the specific level of the reward For example: When creating a new role reward with level 5 and selecting for it to be retroactively added the role is only given to people exactly on level 5. If you have level 7 you won't receive the role even if there is no specific role for level 7...
Solution:
@Lennert Just rolled out a fix for this, as well as a /rewards sync command to retroactively sync them whenever you want
No description

Reward not assigned

Hi! So I just level'd up to level 10, and normally I have a reward (a role added) at level 10, but it is not assigned at all. It worked until now, but this time it didn't trigger. In the logs, I don't see any error, but there isn't any logs regarding the role addition attempt either. Is there a way to see what could have gone wrong from my side by any chance please? Like any commands I can run or eventually try to force the sync?...
Solution:
This is likely due to this: https://discord.com/channels/744282929684938844/1167520841949524040/1288504898333179966 And looking at this ticket is how i found the db outage :P...