AW
CDCloudflare Developers
•Created by Gebaly on 3/10/2025 in #general-help
R2
Email your ticket and complaint to matthew@cloudflare.com
8 replies
CDCloudflare Developers
•Created by Psyduck on 3/8/2025 in #general-help
Unable to add domain
@Psyduck email Matthew, matthew@cloudflare.com
9 replies
CDCloudflare Developers
•Created by wawantan on 3/8/2025 in #general-help
why i can't add new domain with free plan?
@wawantan email Matthew, matthew@cloudflare.com
9 replies
CDCloudflare Developers
•Created by N3tb0ss on 3/11/2025 in #general-help
Unable to verify email. Support closes my ticket
@NT261 email Matthew, matthew@cloudflare.com
7 replies
CDCloudflare Developers
•Created by miah0x41 on 3/11/2025 in #general-help
Unable to Add Payment Details
@miah0x41 email Matthew, matthew@cloudflare.com
5 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
@Zabulus - email Matthew, matthew@cloudflare.com
90 replies
CDCloudflare Developers
•Created by James on 2/22/2025 in #general-help
Billing Team Unresponsive
Good Luck @James this is super normal. I'd email matthew@cloudflare.com for proper escalation
4 replies
CDCloudflare Developers
•Created by miah0x41 on 3/11/2025 in #general-help
Unable to Add Payment Details
Right...its like okay then, message received. Can you imagine if you were having an actual tech problem that was impacting your business, and no one at cloudflare bothers to even respond. Why would you pay for this at all? Its Sonos level stupid
5 replies
CDCloudflare Developers
•Created by N3tb0ss on 3/11/2025 in #general-help
Unable to verify email. Support closes my ticket
Lol open a billing ticket and wait 2-4 weeks - good luck :lul:
7 replies
CDCloudflare Developers
•Created by miah0x41 on 3/11/2025 in #general-help
Unable to Add Payment Details
Billing tickets are taking weeks to resolve - just have to wait. Welcome to cloudflare, its a mess here
5 replies
CDCloudflare Developers
•Created by Shawn on 3/11/2025 in #general-help
Web owner
Stop spamming with the same question, no one here will get you contact details for a customer
2 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
yep - its beyoned cooked, its burnt and sad
90 replies
CDCloudflare Developers
•Created by Shawn on 3/11/2025 in #general-help
Error 522
This isnt the right place to ask that, try the whois records.
4 replies
CDCloudflare Developers
•Created by Gebaly on 3/10/2025 in #general-help
R2
Good luck, billing tickets are not being addressed for weeks nowaday
8 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Just got the worst and wrong response from support. Telling me to update the nameservers, which is not the issue here, the issue is billing related...that was well worth waiting over a week for. Wow...
90 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
That's heartbreaking
90 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
@Erisa somehow thats so much worse. We know our support is awful, so instead, we wont stand behind our product in a meaningful way....
90 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Premium SLA
P1 - initial response in 1 hour
P2 - initial response in 2 hours
P3 - initial response in 24 hours
P4 - initial response in 24 hours
Enterprise SLA
P1 - initial response in 2 hours
P2 - initial response in 4 hours
P3 - initial response in 48 hours
P4 - initial response in 48 hours
Business SLO
P1 - initial response in 8 hours
P2 - initial response in 12 hours
P3 - initial response in 72 hours
P4 - initial response in 72 hours
SLOs for other plans
Pro SLO - 5 days for all priority levels
90 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
If you want a good laught, read their SLA's :lul:
90 replies