Unable to add domain
I added a domain to Cloudflare for use, but I can't add it. It says: could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
4 Replies
It is normal to add other domains to my account, but I cannot add this domain. I don't know if the previous owner of this domain used cloudflare, but there is an unpaid bill, which prevents me from adding the domain now.
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
Sorry Psyduck, you're screwed
Theres barely if at all support for this, if you need to use cloudflare urgently, you're oput of luck. Wait times for billing tickets is in the weeks
Open a ticket and wait a while
Or choose another DNS provider whilst you wait
@Psyduck email Matthew, [email protected]