Unable to pay overdue balance, unable to change billing method, unable to upgrade
Hello! Our Super Administrator left the company, and we recently discovered that our account was downgraded to the Free Tier due to an overdue balance. Unfortunately, we can’t update the billing information to pay the bill because we no longer have access to the Super Administrator account.
What should I do? I currently have Administrator access to the account.
8 Replies
I can't contact because the account was downgraded to Free Tier due to the overdue balance
How? I don't have access to the ticket area as well
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Ah that's really useful
Thank you
LOL good luck @Alan theres infinite waits on billing tickets. I would just move your account to a different provider at this point
I don't understand, don't they wanna get paid?
Evidently not
We're all just stuck in the upside down here
Wish I had a solution for you
It's not trolling if it's true
Please share your ticket number if your issue hasn't been resolved yet
Still waiting...01411691