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•Created by prodSYTHX69 on 1/4/2025 in #questions

I can’t log in my account with my phone number💀 again

Hello, @prodSYTHX69 What does "Unable to connect" mean? A possible solution may be to change DNS settings for Android or iOS. 4.4 - Why does my login fail? You may have an unstable Internet connection. It is recommended to play with a stable cellular data or Wi-Fi connection. We also suggest that you try the following solutions: ■Change your cellular data or Wi-Fi connection. ■Log out of the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset. ■ Repair or reinstall the game. If the issue persists, please contact the customer service for further assistance.

15 replies

•Created by AARYA on 1/4/2025 in #questions

new conqueror frame

Yep 😊

4 replies

•Created by B2K GHAZI on 1/4/2025 in #questions

my PUBG id got ban without any reason

Hello, @B2K GHAZI Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]. If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.

3 replies

•Created by NAYTRO on 1/2/2025 in #questions

Trying to buy a new phone.

Welcome @NAYTRO 😊

5 replies

•Created by Fox on 1/3/2025 in #questions

My account was recovered by the previous owner

Do You Know Your Account Open DD/MM/YYYY

17 replies

•Created by Fox on 1/3/2025 in #questions

My account was recovered by the previous owner

Hello, @Fox Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.

17 replies

•Created by Haraq on 1/3/2025 in #questions

how

How to access no access channel @Zuelle

11 replies

•Created by NAYTRO on 1/2/2025 in #questions

Trying to buy a new phone.

Hello, @NAYTRO Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1 - MediaTek Dimensity 9000 If your device does not have 120 FPS support in version 3.3, it will not have it in the future either, unless it is a new chip or device. One device with MediaTek Dimensity 8200 is exempt.

5 replies

•Created by Bilal on 1/2/2025 in #questions

UNBAN ID

Hello, @Bilal Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]. If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.

3 replies

•Created by baterarafa12 on 1/3/2025 in #questions

I changed country and I can't log in to my account

Hello, @baterarafa12 Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.

4 replies

•Created by GeneralBaba on 1/2/2025 in #questions

Cant log in

Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.

26 replies

•Created by @flipped_bear on 1/2/2025 in #questions

Purchase history

No description

8 replies

•Created by @flipped_bear on 1/2/2025 in #questions

Purchase history

Open Your Midasbuy Account

8 replies

•Created by @flipped_bear on 1/2/2025 in #questions

Purchase history

Hello, @Slope If you want to know your purchase history 1. On your mobile device, open the Play Store . 2. At the top right, tap your profile icon. 3. Tap Payments & subscriptions Budget & history.

8 replies

•Created by Rk on 12/26/2024 in #questions

i want appeal

Hello, @خطــر 🔥☠ Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected]. If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.

24 replies

•Created by Fruitful on 12/31/2024 in #questions

I don't understand what to do

That Mail Saying Again Full Details About Guest ID

8 replies

•Created by Fruitful on 12/31/2024 in #questions

I don't understand what to do

Give Your Guest ID Name & UID Details, Then Exact Account Create Date Of DD/MM/YYYY

8 replies

•Created by Fruitful on 12/31/2024 in #questions

I don't understand what to do

Hello, @Fruitful Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.

8 replies