I changed country and I can't log in to my account
Hello! I'm Brazilian but I've lived in Belgium for 3 years. As soon as I moved here, the chip I used there didn't work, leading me to have an operator and a Belgian number. When I try to log in they ask for a code by phone number. But they don't give me the option of having the code via email so I can access my account. How do I solve this?
Solution:Jump to solution
Hello! :r_pengwave: If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you did not blacklist these 2 email accounts, "[email protected]" and "[email protected]."...
2 Replies
Hello, @baterarafa12
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Solution
Hello! :r_pengwave: If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please check whether you did not blacklist these 2 email accounts, "[email protected]" and "[email protected]."
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the in-game customer service for further assistance.