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PUBG MOBILE

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questions

questions

Account Unblock

My account has been blocked 5 years ago with no reason , I remember login details, is there any chance that I can unblock it?

Ping spike

So the past days when I play scrim I usually do stream to review my gameplay and lately I been getting ping spike from 20ms to 150ms. The ms stays the constant, I tried many different ways to fix my ms. I did repaired in game, I restarted my wifi. I have 5G and good device of iPhone 14pm. Those photos are just few of the example....
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Ultimate Royale

I have only played with a full squad in the lobby, and somehow I have 3 “multi wins” Is this a bug or am I missing something?
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Screen glitch

Hello pubg I don't know what kind of glitch is this because it appeared on my screen as I landed in the event
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Issues login

I can't login to my account after change my phone it tell talk to support but not forward to support

Android optimize

Yoo pubg, you have to optimize pubg more for android. you are loosing players, becuse there more android players according to google
Solution:
You're welcome to share your feedback directly with Tencent through https://pubgmobile.live/support.

Mobile Number link problem

Hi . I'm facing issues in linking my phone number...it just say check your security settings. Currently I have logged in with X(Twitter). which has been banned 🚫 in Pakistan The mobile which I had added as authorized, was broken into pieces. There is not option of removing that device and adding new.one What should I do...

Please allow movement of trophy placement button

Please allow movement of trophy placement button thanks
Solution:
You're welcome to share your feedback directly with Tencent through https://pubgmobile.live/support.

New Glitch in Gameloop

How to fix this new M4 Black line bug issue from Gameloop emulator?
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2025 PMGO Open Qualifiers

Can i play 2025 PMGO Open Qualifiers with Ipad or only mobile device?
Solution:
Please find more information about PMGO in PUBG MOBILE Esports Discord server: https://discord.gg/esportspubgm.

How do I turn off auto accept team up request?

Pubg keeps putting me on a squad by accepting friends team up request. It happens when am joining the game and when I connect, I find myself in a squad or already in game. Can’t leave sometimes to avoid losing merits and sometimes I die because I didn’t even warm up. I cant afford to get from ace master to diamond because of pubg’s fault
Solution:
If you don’t want to accept team up request automatically, please do not set your status as “Team Up” status (green ones).

Panda

I read the patch notes but there isn’t any information of auto refueling being removed of the panda or is just me.

Roaring Immolation - M416 black lines bug

How to fix it?
Solution:
If you believe that it is a bug, you can submit a bug report through: https://pubgmobile.live/support instead.
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Issue

Why I can't open pupg
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How can I send request for influencer?

I from Ukraine and have so many emotions at the game,and people like it.

Issues

The game crash a lot on gameloop why? Who gonna fix this issues?

How can I report a hacker

Solution:
You can report livestreams using this form, it opens when Error is online: https://rebrand.ly/tencent.
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hacked account.

pubg account was hacked. went to filed a claim, said a claim has already been filed. it wasn’t me. i have full prove of account ownership such as devices used and old receipts. please help.
Solution:
Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
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scene data error id:19810174

this error message appear when i try to follow my friends to home. And then when i try to enter the home from their profile instead of following them I find myself in a second channel where no one exist.

About device in round 2 pmgo

Is ipad player allowed in pmgo round 2 ???
Solution:
Please find more information about PMGO in PUBG MOBILE Esports Discord server: https://discord.gg/esportspubgm.
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