My account got hacked and banned please help
Hello PUBG Mobile Support Team,
I am writing to request your urgent help regarding my PUBG Mobile account.
My account was hacked in 2022, and after the incident, I noticed that my in-game nickname was changed from "snpxmuslim" to "MO【OKÁH】ツ" without my knowledge or permission. Shortly after that, my account was banned for 10 years.
I want to clearly state that I have never used any cheats or violated the rules. I believe the hacker might have used cheats or performed suspicious activities, which led to the ban. I have always played fairly, and I am committed to following all the game's rules and regulations.
I understand that you have a difficult task in ensuring fair gameplay, and I truly appreciate the efforts you put into maintaining the integrity of the game. I am ready to provide any further details or information you may need to help resolve this issue.
This account is my main source of entertainment, and I trust that you will assist me in recovering it fairly.
Please find below the details of my account:
Original Nickname: snpxmuslim
Hacker's Nickname Change: MO【OKÁH】ツ
Device Used: Redmi Note 8
Date of Hack: Around 2022
Mode Played: Classic Ranked
Rank: Ace Master
Thank you for your time, understanding, and support.
🙏
Best regards,
Muslim



Solution:Jump to solution
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
You can submit an account recovery request later if your ban appeal gets accepted....
6 Replies
I also contact to the claim of my ban and got declined

Solution
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
You can submit an account recovery request later if your ban appeal gets accepted.
Ty for help but please tell me this means that I'll get my unbanned my account and get it back ?
@delfin sry for disturbing
You will need to keep an eye on your appeal status for that.
https://pubgmobile.live/status
Done ty ♥️

But they declined my first request so am scary
