Cant log in
Can someone help me please
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
6 Replies
Can you please elaborate the issue that you are facing that cause you unable to login?
Ow sorry
So i was on a vacation with my family
For a pretty long time
Like 2 months or something
When i returned i tried to log in my account
But i couldnt
When i opened a new one i realized it was stolen
Because everything was different
I tried my best to get it back by sending a form
To pubg
By filling the questions like what did u connect ur account and stuff
I couldnt do this because the guy that stole my acc did this and its closed for me
Right now im still trying my best to get it back
By using this
Sorry its turkish
It basically says that they have seen some weird stuff and i have to ask this to the security team of pubg
Ive tried this like 6-7 times or something but
No replys
I can prove everything about my sccount
So what can i do can u help me out?
Hello, I am writing because I am Turkish. It is about your problem. Send an e-mail to [email protected]. It is about the problem. Suspicious activities have been logged into your account from different locations, or when a request is created, you will encounter this problem when you try to create a request from your current location or from a different device. If you have sent an e-mail, you need to wait for the response, unfortunately there is nothing else you can do here.
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!