I don't understand what to do
So I received this email from pubgm because of my guest account I lost and it says "After manually re-verifying your account details, we regret to inform you that your account has been flagged as being in an unusual state, and your claim cannot be approved at this time. Please remove or edit your linked accounts within the game." And I don't really know what to do because I don't understand what they want
Solution:Jump to solution
Hello, @Fruitful
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
6 Replies
Solution
Hello, @Fruitful
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
This is the email I received after submitting
Give Your Guest ID Name & UID Details, Then Exact Account Create Date
Of DD/MM/YYYY
I already did all that but I just don't understand what the email trying to say
That Mail Saying Again Full Details About Guest ID
Ok thanks