Unfriendly Hieu Comments - Answer Overflow

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Unfriendly Hieu

•Created by Mievra on 9/20/2024 in #questions

account has gone

Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.

6 replies

•Created by GreyVyle on 9/17/2024 in #questions

Deleted Facebook account

After meeting the unlinking requirements, you must wait 7 days to get your account unlinked. You won't be able to unlink the Facebook account even if you have it deleted.

4 replies

•Created by navic on 9/12/2024 in #questions

Failed to login?

You may try logging in again on tomorrow. If the issue still persists, contact in-game customer support.

8 replies

•Created by ◝ ་.𝘉𝘓𝘈𝘊𝘒 𝘗𝘐𝘕𝘒་ ﹆ׂׂ 🧤 on 9/12/2024 in #questions

bann

purchase more UC on Misabuy

21 replies

•Created by Yirama on 9/11/2024 in #questions

Is It Possible to Recover a PUBG Mobile Account Inactive for Over 6 Months?

It's likely impossible, as the system only records the activity of an account for 6 months.

7 replies

•Created by AcroPrime on 9/5/2024 in #questions

detection of abnormal match behavior

You will be able to play normally once the final review is passed with "No Violation" result. It usually takes 24 hours.

8 replies

•Created by AcroPrime on 9/5/2024 in #questions

detection of abnormal match behavior

The message indicates that you may have violated Code of Conduct. Therefore, your account was likely marked as suspicious, which means your recent matches were carried to the Video Review for investigators to judge whether there is a violation in matches.

8 replies

•Created by Vuong on 9/2/2024 in #questions

Just a question related to moderation system in this server

No description

11 replies

•Created by Vuong on 9/2/2024 in #questions

Just a question related to moderation system in this server

Historically, there have been accusations of abusing power and can be soslved through a conversation with Piston. In this case, you should direct message to Piston by mentioning him.

11 replies

•Created by ASH on 9/2/2024 in #questions

Account

Unfortunately, the question forum is generally for discussing gameplay questions. Accounts-related questions won't likely get a desired response here. Please submit the support requests through the official support subreddit for assistance. Hope this helps. :froggie_sip:

15 replies

•Created by Tayyab Lahore on 9/1/2024 in #questions

ACCOUNT AUTHRIZION

Without further details regarding the description of your issue, I think that you only help with login authorization, you may refer to this help article on the official PUBG MOBILE website. Otherwise, please provide a detailed description to help understand your problem better.

3 replies

•Created by ༒𝓖𝓮𝓸𝓻𝓰𝓮.𝓽𝓼༒ on 8/26/2024 in #questions

I want to speak with a moderator of the pubg mobile about my case please

Please be nicer during conversation. :froggie_sip: While Discord moderators are not necessarily associated with game developers, they can provide instructions to you regarding to your issue.

8 replies

•Created by Annaᯓᡣ𐭩🌸 on 8/24/2024 in #questions

wow video feature

Hi, did you allow the permission for PUBG MOBILE to access your device's photos & videos?

10 replies

•Created by LG on 8/20/2024 in #questions

big bug

You can report the bug to https://pubgmobile.live/support, then choose "Bug Reports" in the Category.

8 replies

•Created by Taj7192 on 8/21/2024 in #questions

not in a secure environment

Please make sure you don't have any VPNs or proxies enabled when playing, which changes your location to another one.

5 replies

•Created by dabacons2 on 8/17/2024 in #questions

Unable to login

The message indicates that you cannot simply enter your email/phone number and password when logging in in a different country or region, even if the credential is correct. Please note that it is against PUBG MOBILE Terms of Service for a game account to be used or shared by more than a person.

9 replies

•Created by Rider! on 8/9/2024 in #questions

❗❗UNABLE TO CHANGE SECURITY SETTINGS

As mentioned in the screenshot, you cannot change security settings on a new device, as it is a layer to ensure account security protection. Please maintain good behaviors on this current device and wait for the system to mark this device trusted.

7 replies

•Created by iVaR on 8/8/2024 in #questions

Ban History

Account trading (including buying & selling) and sharing is not allowed in the game as it's mentioned in PUBG MOBILE's terms of service. Please note that Customer Service cannot help you if you fall into a scam. In addition, you cannot check the ban history by yourself. Contact Customer Service if you need help with issues related to bans or other violations.

4 replies