Is It Possible to Recover a PUBG Mobile Account Inactive for Over 6 Months?
The PUBG Mobile account recovery form focuses on information from the last 6 months, raising concerns about whether accounts inactive beyond that timeframe can be recovered. With most questions requiring details from recent activity and no option to indicate inactivity in the past 6 months, can players still recover their stolen accounts if they haven't played during this period?
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
5 Replies
It's likely impossible, as the system only records the activity of an account for 6 months.
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Thank you for your reply, but that is not what I was asking. My question was about the 6 month period and the possibility of recovery after that period. I asked due to the fact that most recovery questions require information from within the last 6 months and give no option to select that it happened outside of that timeframe.
I hope this makes it clearer and ask again:
Can an account be recovered after the 6 month period? If so, what should be selected from the drop down boxes?
you can google for User Privacy Policy and find out that the any activity stores for the lifetime, so you your statement is not correct
