Todd H.
NNovu
•Created by Todd H. on 6/4/2024 in #💬│support
How to use Handlebar to reference System Variables
19 replies
NNovu
•Created by Todd H. on 5/20/2024 in #💬│support
email attachment SDK documentation
Where can I find detailed docs on how to use email attachments via the API or SDK? I found a brief example here using Node. But I need more.
https://docs.novu.co/content-creation-design/layouts#override-layout-on-trigger
9 replies
NNovu
•Created by Todd H. on 2/22/2024 in #💬│support
What Features Are Not Available with Self Host
I see on your introduction to self host Novu page that not all features are available with this mode. I also found out a few weeks ago that the password reset function is one of those features that is not available.
As I evaluate Novu for our companies production use, I want to be able to present the business owners with as much detail as possible.
Also, even if we self host in production, we may want to enlist support from Novu. Would that open up all features?
Thanks
3 replies
NNovu
•Created by Todd H. on 2/7/2024 in #💬│support
Unable to reset password for K8S instance
I have been in the (slow) process of evaluating Novu for my company's use. With help from our Cloud Ops team, I was able to spin up Novu in K8S. That was a few months ago.
I can access the log-in page, but have forgotten my password. "Forgot Your Password?" take my email address but does not send me an email. At this point I am uncertain what to do since I was the only one on this system.
I did not get very far with this instance. I am open to blowing it away, but am not familiar with K8S and helm to know how to do a "fresh install".
Thanks!
9 replies
NNovu
•Created by Todd H. on 10/20/2023 in #💬│support
What is the functional difference between Tenants and Organizations?
I read through the documents and it seems to me like there is a bit of overlap between Tenants and Organizations. I know that there is still work in progress for Tenants. But as it stands now, I do not see what the functional difference is.
Based on the UI, I know I can create multiple Organizations which gives me the ability to define different channels, workflows, etc. for each org. However, unless I am missing something, I do not need any organization information to create a trigger. (Please correct me if I am wrong.)
If you do not mind, will you please provide a little more detail on the differences between the two and how they should be used?
Thanks!
9 replies
NNovu
•Created by Todd H. on 10/17/2023 in #💬│support
Problem: Unable to Promote nor Delete Change for Workflow
24 replies
NNovu
•Created by Todd H. on 10/16/2023 in #🚀│general
Questions about Multi-Tenancy, Subscribers and Slack
I am doing a POC and I have a few questions that are a bit related.
1) Is there (or will there be) a way to assign subscribers to tenants?
Based on the documentation, I see some "coming soon" features. However, it currently does not seem that tenants provide much value. I am not trying to find fault with it. I just want to be understand how tenants is meant to be used.
2) Is there (or will there be) support for allow for multiple Slack instances to be configured?
The use case we have is that we want to send Slack messages to our customer's Slack instance, not ours. Each of our customers may have different needs for Slack messages. For instance, "Company A" may want a Slack notification when a new customer signs up to their service. "Company B" may want a Slack notification when a customer deletes their account. "Company C" may want a notification if a customer clicks on a link to request more information. Thus we would have to configure three different Slack instances, one for each company.
3) Would there be a way to associate a Tenant (aka "Company" in our case) with an individual Slack instance/configuration?
Thank you
14 replies
NNovu
•Created by Todd H. on 10/12/2023 in #💬│support
Using Local Docker Instance for digest-learning-app
Yesterday I was able to successfully get the digest-learning-app to connect to the host Novu site and provide an in-app update to the web page.
Today, I have been refactoring the front-end and back-end code in digest-learning-app to point to my local Docker instance of Novu. I am happy to say that I have the web page communicating with the Docker API instance and it is creating a trigger. I can see based on my local UI that a new activity has been created.
However, I am not getting a notification in my browser. Also, when I click on the bell icon, the Notifications window appears, but it just has the red circle icon to show that it is loading. But nothing appears. I think I made all of the necessary changes.
When you have time, will you please offer some advice? Thanks
29 replies
NNovu
•Created by Todd H. on 10/10/2023 in #💬│support
Problem with running digest-learning-app
I pulled the digest-learning-app and went through the instructions. I am using my local API Key and Application ID values based on the local Docker instance of Novu I spun up last week. I believe I have them set properly.
I am able to run the back end and it is listening on port 3000.
I start up the front end and it lists a bunch of warnings but eventually opens my browser with the app running. When I go to add a message and click enter I get this error:
Uncaught runtime errors:
ERROR
Request failed with status code 409
AxiosError: Request failed with status code 409
at settle (http://localhost:3001/static/js/bundle.js:134417:12)
at XMLHttpRequest.onloadend (http://localhost:3001/static/js/bundle.js:133108:66)
I am not familiar with Node nor JavaScript. I have looked through the code, but it is not clear to me where this error is coming from.
Will you please help me figure out what is going wrong with this setup?
Thanks!36 replies
NNovu
•Created by Todd H. on 10/9/2023 in #💬│support
Unable to Send SMS from Local Docker Novu Install
6 replies