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Novu•2y ago
Todd H.

Problem: Unable to Promote nor Delete Change for Workflow

I am not certain how I got myself into this situation. I choose the Password Reset workflow to see what it had in it. When I cam back later, I noticed that I needed to promote that change. I did not really want to promote so I believe I deleted the workflow first. Then I clicked promote and it is giving me an error that shows up in the bottom right of the attachment. I tried to out smart the logic by creating a new workflow with the same name, Password Reset, but that did not help. Neither of them will promote. Now I am stuck and cannot promote any changes. First, will you please help me resolve this issue? Second, I feel there needs to be a way to "deny" a change. That way if someone makes a mistake and they catch it while the change is still in development, they can remove the bad change, fix the problem, then just promote the latest fix.
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19 Replies
Pawan Jain
Pawan Jain•2y ago
@Todd H. Is this happening in novu cloud?
Todd H.
Todd H.OP•2y ago
Yes
Pawan Jain
Pawan Jain•2y ago
@Todd H. Can you please check if Notification group is selected for Password Reset workflow?
Todd H.
Todd H.OP•2y ago
Sure thing... doing it now.
Todd H.
Todd H.OP•2y ago
Yes, I see it.
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Pawan Jain
Pawan Jain•2y ago
could you please check in workflow settings?
Pawan Jain
Pawan Jain•2y ago
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Todd H.
Todd H.OP•2y ago
Here it is:
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Pawan Jain
Pawan Jain•2y ago
Instead of promoting all, could you please try promoting one by one? from top to bottom?
Todd H.
Todd H.OP•2y ago
Sure thing
Todd H.
Todd H.OP•2y ago
I clicked the top "Promote" button, but both of them went to being disabled and had the busy circle on them, then I got the messages in the screen shot.
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Pawan Jain
Pawan Jain•2y ago
Could you please share the environmentId from settings?
Todd H.
Todd H.OP•2y ago
Environment ID: 651aec3b33924ee690717b77 Thanks again for all of your help.
Pawan Jain
Pawan Jain•2y ago
Thanks, we will check internally
Todd H.
Todd H.OP•2y ago
Cool. I appreciate it. @Pawan Jain Hi, any update on this? I am demoing your software to my team later this afternoon (US - Central Time) and I would like to be able to show them the steps to create a promote a workflow. But this problem is a blocker for that. Thanks
Pawan Jain
Pawan Jain•2y ago
@Todd H. Sent you a message 🙂 @Todd H. Please check if you see any more changes in chmages page?
Todd H.
Todd H.OP•2y ago
I see that I only have one change pending. Should I promote it?
Pawan Jain
Pawan Jain•2y ago
Yes, I would recommend to try by changing notification group, update and then try to promote
Todd H.
Todd H.OP•2y ago
It promoted. Thanks for your help. Just curious, what was the fix?

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