unable to set a custom level up message
I'm trying to edit the level up message, however it's saying that the image provided is invalid. I've tried leaving it as the default {guild.icon} but it still gave me an error. what I'd really like to do is have it display the icon for the user who leveled up but I'm not sure how.
Thanks in advanced!...
Solution:
Need help clearing the denylist cache possibly?
I've been playing around with the settings for Kiai in my personal server and part of my testing was to add myself to the denylist. However now I cannot seem to remove myself from the list so I can continue testing.
I set up a logging channel and it doesn't announce any xp gains when I chat. Server ID is
1170519557287460914
...Error when setting Level up message
In a server people don't want pings on level up message.
I tried changing the default level up message to remove the
{user.mention}
(or to completely remove it.
Turns out you can't completely remove it. so i tried changing it to the variable {user}
which is then giving me this error....Solution:

Kiai keeps adding back the first level award
Hello again.
I run a historical collecting community as aforementioned in my prior support post and the issue this time arises whenever a user unlocks a new level award. For some reason, Kiai continues adding back the first award role even though I have turned off the role stacking function.
An image is added for context. (Private is being added back despite the user "promoting" to SFC). This is happening with every single user in the community. Not sure exactly why this is occuring and this time I am sure it's not another bot's leveling system clashing with Kiai's....

Users aren't getting auto assigned role
When users reach a certain level, they aren't receiving the role for that level. At one point they were, and everything was working great, but it randomly stopped working.
Unable to import from Polaris to Kiai
Solution:
Looks like Polaris has a new data format, I'll get our importer updated

[KIAI-284] Level rewards aren't given correctly
Role rewards for reaching a certain level are only given to members who are on the specific level of the reward
For example:
When creating a new role reward with level 5 and selecting for it to be retroactively added the role is only given to people exactly on level 5. If you have level 7 you won't receive the role even if there is no specific role for level 7...
Solution:
@Lennert Just rolled out a fix for this, as well as a
/rewards sync
command to retroactively sync them whenever you want
Reward not assigned
Hi! So I just level'd up to level 10, and normally I have a reward (a role added) at level 10, but it is not assigned at all. It worked until now, but this time it didn't trigger.
In the logs, I don't see any error, but there isn't any logs regarding the role addition attempt either.
Is there a way to see what could have gone wrong from my side by any chance please? Like any commands I can run or eventually try to force the sync?...
Solution:
This is likely due to this: https://discord.com/channels/744282929684938844/1167520841949524040/1288504898333179966
And looking at this ticket is how i found the db outage :P...
Unable to import levels (server already has level data)
I’m trying to import MEE6 levels to kiai however it keeps asking me to reset level data first. After resetting the level data and trying to import again it’s simply giving the same error.
I have verified that there are no messages being sent between the time of me resetting the levels and importing.
I am running these commands in a denylist channel so it’s not myself that’s gaining xp by running the import command...
Solution:
Just tried again and it worked. You just have to wait like 10 minutes between resetting and importing
XP gain froze?
Hi! I'm currently testing some behavior regarding Kiai: spamming / sending messages with 10 secs of interval between each. Yet when I run the leaderboard or my stats, the messages count and the EXP earned remain the same.
The bot is in most of the channels, and the messages are sent in channels the bot has access to.
Is there a way to force the sync / reboot the bot myself for my server?...
Solution:
Fixed, the denylist cache had not cleared properly when denylists were removed

cash not awarded with level up rewards
Using Unbelievaboat. I've granted permissions to assign cash, but it doesn't appear to be working when users level up
Solution:
@NephilimHoss this should be fixed!
is there a way to remove text xp?
?
Solution:
There's not currently a way to disable the text XP system, feel free to make a #kiai-suggestions for it!
[KIAI-332] Lurkr Import from File Not Working
Hi there, I just wanted to check out the Lurkr import function and it doesnt seem to work. The interaction just completely fails when I select I want to also import role rewards, and importing just the leveling data leads to this error:
Solution:
Sorry for the delay (school starting back slowed us down), but this is now fixed!

XP channel denylist not sticking
When I add a channel to the denylist, it doesn't remain set. It immediately reverts back.
Solution:
Sorry for the delay (school starting back slowed us down), but this is now fixed!

keep xp based on role
Is there a way for XP to remain for some users under a role.
XP Decay removes all XP from all users and I want to be able to tweak it to remove only when the user does not have that role....
Solution:
No there isn't, but you can make a request for it in #kiai-suggestions!
denied channel not work
Hello when im trying to setup denied channel to not get xp it not work why?
Solution:
Sorry for the delay (school starting back slowed us down), but this is now fixed!
level not assigned
Hi the bot isn’t assigning levels, it should have given a role level 10 when the members got to level 10. I’ve checked and the bot is higher than the role so I’m not sure what the issue is.
Solution:
In that case, since we're shipping some updates in a day or two, ill sneak in a fix for your issue
source code
I'd like to know: Do you sell an old version of the source code? And will there be updates for it?
Solution:
Hello, that product you shared an image of was just an inside-joke we had around a year ago, we don't sell the source code and we have no plans in the forseeable future to open source Kiai.
