Lurkr Support

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Lurkr Support

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All roles deleted upon re-entry

Lurkr is not set to delete roles in my server, except that the level rewards are not stacked. It was working fine until I added a new level role which was supposed to be added for each level a reward is given, now lurkr is deleting all the roles a user is autogranted by Carlbot when they come back to the server. How is it even doing this and how do I fix it?
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In need of Support

Hey You know when someone leaves the server and rejoins back how do I stop Lurkr automatically adding a level role onto that level as it’s bypassing the verification process...
Solution:
You can automatically reset levels from people who leave or are banned but unfortunately that's not something we considered. If they have a level on your server it would imply they've already gone through the onboarding

How do I make a level card when a user levels up?

I want to show the Avatar of the user or have a level up picture or something. But if I use the {user.avatar} thing, only a link shows up instead of the picture.
Solution:
you can do all of this

Can't use Dashboard for my server.

I cannot use the dashboard for my server as it keeps giving me error code 404.
Solution:
fixed the problem by just going into the dashboard on my phone, which then allowed me to go in with my pc
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help me please

help me when I go to the site https://lurkr.gg/guilds/1308389301620310076/leveling it says 404, what should I do?
Solution:
Try logging out of Lurkr and logging back in
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Lurkr announcing role with level up message

Hi! I was wondering if I could set up the level up message to include the role in it. An example would be, "Congrats! You have reached level 10! You are now Tier 1!"
Solution:
You can write it like this: {#roleRewards}You gained the {roleRewards} rewards!{/roleRewards}...

Lurkr removing onboarding roles

Hi, I noticed earlier within my server that when Lurkr autoroles someone after 5 minutes it removes the chosen roles from the server onboarding. Is there anything I should do?
Solution:
I have been monitoring the audit log and it seems to be fixed now. Bot is only giving out the autorole πŸ₯³
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Need to setup a channel for members to check their levels

hello so i am trying to setup 2 channels one that will show the rank up announcements (locked for members) and the other one will be where the users are allowed to use the /rank command so that they can view their xps and ranks now the thing is i just want the members to be able to use only the /rank command no other bot commands can someone guide me how i can setup that for the channel permissions or something on bot config ?
Solution:
You can control who can use Lurkr's Slash Commands in your Server Settings, under the Integrations tab > Lurkr. You can learn more about that this in the Discord blog: https://discord.com/blog/slash-commands-permissions-discord-apps-bots...

Exp not being gained

I set up the levelling roles and everything that was needed to be done, but my members' exp are not being gained, regardless of them speaking in the channel that has levelling toggled. I don't know what's going on. We've synced many times.
Solution:
I would recommend that you use the Dashboard to configure Lurkr and you'll want to set this setting:
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Level support

How can I make level up harder in my server like it requires more xp to gain next level.
Solution:
You can adjust the Global Multiplier to a value lower than 1 (like 0.25) to make leveling more difficult

Level up.

So, my name is Abby and I need help setting level up banner in my server, can anyone assist me?
Solution:

Role Mention Cooldown only working for one role at a time

I've set it up properly and followed the guide, but it will only work for the first role in the selected menu. Every role afterwards get ignored if that is in cooldown, it's like there's only one role that can get in cooldown at once. I have them all added, and the bot is at the top of the roles....
Solution:
@😺 Katie De Forest | She/Kat this is possibly fixed now
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no one is receiving xp/ the bot doesn't give the level up message

Hi, I've been dealing with an issue where the bot suddenly stopped giving xp to users (where i have everything done correctly on the dashboard),and it worked before as well, can someone help me out?
Solution:
you're using a blacklist for the leveling channels, so to make sure which channels lurkr has access to, run /config debug option:Leveling Channels

Question regarding multipliers hierarchy

Since i got muted in #discussion for sending this there so i am asking here. I understand the role and channel hierarchy, but I want to know whether the multipliers stack together or if only the highest multiplier applies in case multipliers are set on both, channels and roles. For example, let’s say the global multiplier is set to x1, so you get 50 XP for 1 message. Channel A has a multiplier of x2....
Solution:
different multiplier types stack, so it would be global_multiplier * channel_multiplier * role_multiplier * xp

Reset everyones level

Please we want to reset the XP and everyone level to the basic how can I do that What command should I use...
Solution:
/config reset option:Leveling System Data

Role bug

Bot won’t give roles after leveling up.
Solution:
Lurkr needs to be above all of your Role Rewards in this list and also have the "Manage Roles" permission
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The Application did not respond.

Hello, I am trying to set up some leveling role rewards and the command stops working after a few uses i tried to do some yesterday. I noticed that the issue is with most of the commands and the ping is always unusually high. It makes the bot bit unusable because after a few uses it stops working.
Solution:
Try using the web dashboard in the mean time, it's a lot easier than commands

Server Moderators having the power to Add Levels

Regular server moderators having the power to add levels using Lurkr bot. I've looked around but nothing. How can I disable/block this?...
Solution:
You can control who can use Lurkr's Slash Commands in your Server Settings, under the Integrations tab > Lurkr. You can learn more about that this in the Discord blog: https://discord.com/blog/slash-commands-permissions-discord-apps-bots...

Adding role rewards

So i am wondering if I add another role reward as I don't like my current system where for them to see the channel im adding all the available lvl roles when I can just add 1 single role they earn as they lvl up and they get access for example if the leaks channel is locked till lvl 20 im adding lvl 20 and above roles. Now if i have remove previous rewards on that will just remove the older role which Doesnt work as they need to keep it unless I keep adding it to each role per level (not sure if...
Solution:
Not exactly sure what you mean but I'm guessing you're asking if Lurkr can assign specific permissions/channel access to levels and currently it can't, that's kind of the purpose of the role rewards. You can create special permission roles that when you have it, will gain access to a specific channel. That would have the benefit of the permission not necessarily being connected to the role reward but still allows you the ability to assign it as a role reward. And to answer your question Lurkr does not synchronize the role rewards immediately, the users will have to level up or use /syncrolerewards....
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People started getting double roles

I noticed that people are starting to get double roles even though they already have a higher role and I dont have keep previous rewards on. Is there a way to reverse that and remove the old level reward based on their current levels
Solution:
No ty figured it out
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