Lurkr Support

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Lurkr Support

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Level up message not being sent

I looked through #🆘-help-me and read the docs and set up leveling messages and stuff but still bot isn't showing level up message?
Solution:
cool thanks write permission was missing

How can I do send a specific message only when a member reaches a specific level?

So my server gives out a role when a user has 10 levels, and I want to notify that you got the role by sending a different message. I also want to send a message on what the leveling system is on the first level; so I am also asking if multiple of them are possible....
Solution:
Currently that isnt possible but we are working on adding role reward announcements

Failed to request image. Make sure the image has a maximum size of 5 MB and try again.

My photo file is only 1.12 MB and this message appears
Solution:
should be fixed

Roles are NOT being assigned automatically..

so i used it in my test server first & all is well, but once i configured it into my actual server, nobody is receiving the roles automatically... how to do confirm to make sure it's set up to do it correctly..
Solution:
you can run /config troubleshooting next time, to make sure it wasnt a permission-related issue

How to I assign roles to people automatically if I setup roles after people have gained many level

I have just setup Lurkr level roles but most of the members have some amount of xp that I imported from MEE6, how would I automatically assign level roles to people who already have a level
Solution:
If they level up normally no it does it automatically, if you just imported from mee6 then yes it might be necessary

Sync LURKR with SPIN THE WHEEL

Guys, I've been trying to make LURKR work with a SPIN THE WHEEL bot that makes a raffle every time someone levels up. It turns that even though I am putting the command on the level up message for the spin the wheel, it's still not allowing me to make the spin the wheel bot work. Do you guys know if this is possible. ?? Just wondering...
Solution:
Bots cannot use commands, since otherwise they might just endlessly trigger themselves. The only way this is possible is to create a Public API that the Spin the Wheel developer could then implement into their bot. Its something we definitely would like to support and we're planning on it, its just going to take some time
No description

general questions about Lurkr

1. is there a reason why there is no differentiation between Lurkr Max & Lurkr Ultimate in the documentation and which feature refers to which option? 2. which command is the /level command it is referred to on the premium page, there are 4 commands that start with 'level' but always contain a second word 3. in the docs there is no single feature listed though Lurkr Max promisses a Premium Lurkr for me; what does i to and what is the difference between this and Premium Lurkr for a whole server? thank you in advance...
Solution:
"Personal Premium Lurkr for you!" isn't something separate. It's more like a summary. Basically, the difference is: - Lurkr Max: You want to support the developers. As a perk, you don't have to see tips when you use the /rank command. - Lurkr Ultimate: You want Lurkr premium for a whole server. You get raised limits for pretty much everything. No one in your server has to see tips on /rank....

User avatar in level up message

Is it possible for the user which leveled up to have their avatar displayed in the level up message?
Solution:
you can use the {user.avatar} placeholder

how do I delete an old lurkr integration role?

my problem is that I accidentally kicked the bot from my server but the integration role remained, now that I've added the bot back I have two integration roles and I want to delete the previous one. I like having everything in my server nicely organized and that includes my roles list. I'm not sure what I can try to do to fix this since in a situation like this discord should just let me delete the role and it's stupid that that's not the case. please help....
Solution:
Do the integration roles have the same name? If so you could try to properly remove lurkr through the integrations menu instead of kicking it

Not being able to save changes on multipliers tab

Hello everyone, thank you so much for you help, you have been extremely supportive. It turns out every time I try to save changes on the multiplier's tab, it doesn't save the changes. It says saved but it doesn't save. I was wondering what kind of solution you have for this!. Thank you!! I already tried opening a different browser, resetting the configurations and still no solution...
Solution:
@Claudio C i deleted the multipliers with deleted channels
No description

Unable To Import levels from Polaris

Hello, we have been trying to import the XP data with level rewards included fron Polaris. We have gotten errors every time on the dashboard and with the command as shown in the images. We firstly thought it was because of hirearchy or something so we moved the role above, but the issue still appears. I saw there was a similar issue around a week ago, but it was more about the leaderboard from what I understood. I'm just wondering of y'all have any idea on why this happens, and if there is a pos...
Solution:
@Darkness should be fixed, can you try again?
No description

Reset XP for members

is it possible to just reset the XP for members in a server, or maybe specifically reset XP for anyone above a certain rank? we actually dont want any of the public leveling system or ranking, just activity based roles to manage who can and cant use certain things in the server
Solution:
Unfortunately you can only reset xp for the whole server or for one person

How to enable multiple blacklists/whitelist channels at once?

The bot says channels but I can't set multiple of them.
Solution:
You should be able to add multiple channels into the same commmand. So for example /config set Leveling Channels #bot-commands, #counting
No description

"Failed to save settings. There is likely an issue with your configuration." on Leveling Tab

The bot doesn't allow me to save settings on the Leveling Dashboard. Everything worked at first and all of a sudden it didn't let me save change on the leveling dashboards. All other dashboards/tabs work correctly and let me save properly . I have already tried, unlinking the bot, reset all settings, delete bot. Nothing has worked...
Solution:
@Claudio C should be fixed, thanks for reporting
No description

How to enable storage of member count data

i used /config toggle and /config set but still cant find what "storage of member count" is
Solution:
its Member Join/Leave Tracking
No description

Command permissions

Sorry, hopefully last one for now. What permissions are the commands? Are the ones like "xp/level set" moderator only, or can all users use them. Is there a way to edit permissions or view current ones? Obviously i don't want my server members giving themselves XP with commands. Thanks
Solution:
You can control who can use Lurkr's Slash Commands in your Server Settings, under the Integrations tab > Lurkr. You can learn more about that this in the Discord blog: https://discord.com/blog/slash-commands-permissions-discord-apps-bots...

Unable to import levels from MEE6

Trying to import levels data from MEE6 and being given an error. I'm setting the "Import all users until level" number to 20, but when i press "import" and confirm, it's setting it back to 5 and throwing the error as seen in the screenshot. I'm not sure if that's what's causing the error, but of course I can't try again for another hour. Can you help please?
Solution:
This will be included in the next update
No description

Can't access dashboard

Hello. I'm currently testing this bot in another server to see if it's right for my actual server. I've clicked the dashboard link on your website and invited the bot, though I can't seem to access any sort of settings panel. Clicking on the server i invited the bot to just goes through the invite process again. Is this intentional or should I be able to view an online dashboard? Many thanks
Solution:
you just need to wait a bit before opening the dashboard after inviting the bot

Level up message factor not showing/saving on the dashboard

when i put in a number for this factor level, then clicked save, the number disappeared and i think before the recent update, it definitely didn't save it. I don't know if it's supposed to be like this or if it's fixed.
Solution:
@Majestic_DogeBoi should be fixed, thanks for reporting
No description

can i change how often i get xp when i send messages

How can i change time between i get next xp from messages
Solution:
this is not configurable at this time. all you can do is change how much xp members get using multipliers