How do I get the third medal? I only have two quests but require three medals
Solution:
The currently season is C8S23, you will be able to complete the C8S24 missions when the season begins.
Bonus pass outfit
Is it possible to fully get this outfit? Unlike previous seasons each crate contain different outfit and u can only pick one thing from each outfit.
Solution:
Currently it is not possible. You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
Please help
Please help. My account has been banned for 60 days and I can't file a complaint. I entered the game. Every time I file a complaint, an error message appears online. I tried several different networks and fixed the problem. I entered the game to no avail. I also tried filing a complaint via email. I was told that I should file a complaint. I entered the game. Also, a reply was received here yesterday that the ban was lifted for all accounts, but it did not happen. Is there a solution? Please hel...
Solution:
Hi! You can report the network error issue from https://pubgmobile.live/support > Bug.
You can send an email to [email protected] for further assistance regarding the ban in the mean time....
Account warning!!
How I get my account it's banned for 10 years !! #questions
Solution:
Feel free to submit a ban appeal through https://pubgmobile.live/support.
You can track the progress of your appeal from https://pubgmobile.live/status....
Request to reconsider the decision to remove the video and cancel the violation
Dear PUBG MOBILE Support Team,
Greetings,
I am submitting this request to reconsider the decision to remove my video, in which I communicated the player community's desire to obtain the Wanderer Suit and Clown Mask through contacting game support. My primary goal was to convey the players' demands in a positive manner, without any intention of offending or criticizing the game in any way.
Video link :...
Solution:
Online contents and channels are taken down for violating PUBG MOBILE's terms of service. It will not be restored.
Bassam
Ultimate available at 13 and actually when its 13 so it starts 3 hours after can someone explain to me?
Solution:
Hello, it starts at 13:00 according to the UTC+0 time zone. This time is not displayed according to your own time zone.
The countdown is correct. If your time zone is UTC+3, Ultimate Royale would be available from 16:00 until 02:00 (UTC+3)....
Why I got this message?
for no reason why i got this . I was playing normally and this showed up . Should i play now or no ?
Why I got this message?
for no reason why i got this . I was playing normally and this showed up . Should i play now or no ?
Solution:
If the security system detects that a player has suspicious behavior during a match, the player will be placed under the security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behaviour and wait for the system to automatically place you out of safety observation, then you will be fine.
You may refer to this support article for further information:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/...
Why my lobby not upgrade?I maxed out season collection.
Solution:
Advanced Theme Perk reward from the current season can only be used to upgrade Eternal Dunes background theme.
Cannot apply for account recovery that was hacked because it uses a non-regular device.
I haven't played pubg mobile for a few years, then I downloaded it again. However, when I logged in to the account connected to the email, pubgm asked me to create a new character (very strange because it should be directly connected to my account). Then I checked my account UID which turned out to have changed its nickname (hacked).
Then I tried to use the account recovery feature, but a notification appeared "Claim declined. Please file your claim using a regular device (30400044)" every time I tried to submit an account recovery application form.
The problem is that the device I previously used (regular device) to play pubgm is damaged and cannot be repaired (completely dead and cannot be repaired), so I need to replace the device (which is currently being used). I have tried contacting live support ingame but the advice given did not help. I still can't apply for account recovery because of this problem. Please help. And if necessary I can attach evidence that my account was hacked, such as proof of UC purchase history, and a screenshot of my pubgm profile a few years ago (around 2019). Here is my UID : 5135984066...
Solution:
X-Suit Feedback
Please let us put on a different headpiece for the Anukhra X-Suit 🙏 I would like to wear the suit with my character's hair 🙂
Solution:
Hello @dan
You are welcome to share your feedback directly to Tencent by submitting Feedback through https://pubgmobile.live/support....
