Please help
Please help. My account has been banned for 60 days and I can't file a complaint. I entered the game. Every time I file a complaint, an error message appears online. I tried several different networks and fixed the problem. I entered the game to no avail. I also tried filing a complaint via email. I was told that I should file a complaint. I entered the game. Also, a reply was received here yesterday that the ban was lifted for all accounts, but it did not happen. Is there a solution? Please help.
Solution:Jump to solution
Hi! You can report the network error issue from https://pubgmobile.live/support > Bug.
You can send an email to [email protected] for further assistance regarding the ban in the mean time....
12 Replies
Solution
Hi! You can report the network error issue from https://pubgmobile.live/support > Bug.
You can send an email to [email protected] for further assistance regarding the ban in the mean time.
@delfin I sent an email and received a reply saying I need to file a complaint about my in-game account to confirm that it is my account but I can't due to a network issue. Please, I really hope you can help me.
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Please Help
I am sorry to hear that. In that case, you will need to report this issue as a bug from https://pubgmobile.live/support and then appeal in-game when the issue is fixed.
Please only use English in this server.
@delfinš¬ How do I file a complaint about the link you sent? I will get pregnant within a few days. I really hope to get my account back as soon as possible.
Choose "Bug" as the request and submit a video recording of the network issue you are facing when trying to submit an appeal. You will also need to answer the other questions.
@delfinš¬ Ok, thank you. I also filed a complaint about being banned, but the result was that I was ignored. What is the solution?
You can only appeal for accounts that have been banned for 10 years from https://pubgmobile.live/support. You will need to wait until the issue gets fixed to be able to appeal in-game for your account's ban.
@delfinš¬ Ok, thank you very much. I sent another request via email and received a reply that the account will be reviewed within three days.
Hopefully you will receive good news!