X-Suit Feedback
Please let us put on a different headpiece for the Anukhra X-Suit 🙏 I would like to wear the suit with my character's hair 🙂
Solution:
Hello @dan
You are welcome to share your feedback directly to Tencent by submitting Feedback through https://pubgmobile.live/support....
Every Account I create Banned Popularity
WHY ! Why is every account I create get ban 10 years from giving popularity
Solution:
Hello, @Abdullah!
Please refer to the in-game notice you have received. Should you have further questions in this regard, please reach out to the customer service through in-game....
Caption Too long for Youtube shorts
I am a new Creator in the Next Star program. I am facing an issue while submitting my YouTube shorts. The rules include adding some hashtags and deeplinks in the caption, but the caption should be above 100 characters. I can only write the 100 characters. I request you to give me a solution for this problem. I shall be very thank full to you for this act of kindness. @MZ×GamingYT
Solution:
Hello, you should add these hashtags and your deeplink in description not into the title. you can do that easily by using the YT Studio App.
Why is no one answering my questions?
My account has been put in safe mode for a week and when I go to delete it it says use the account recovery tool but I recovered my account days ago so it says that you recovered your account in the last 3 months I want a quick solution I want my account please
Solution:
Please contact the in-game customer directly for further assistance if you have any questions.
Server Error
Hello PUBG MOBILE,
I login to my account now but the server connection error. please login again:214 is showing please fixed this problem....
Solution:
After you press ''OK,'' please perform a routine repair of the game from the login page and reset the network settings of your device from device Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Restart your device and try again, @Jatt.
Ultimate royale
how can i fix this issue? can't enter ultimate royale
Solution:
Hello, @Mikano!
Please disable these two options in the Engine settings of GameLoop, and then try to start the match again....
Appeal
Hello dear moderation PUBG Mobile. I received a ban for using configs that gave me a visual advantage over the players. And I am very sorry about the deed, and now I want to know if I can reduce the time of my account of my account?
My id: 51994791336...
Solution:
Hello, @itsxtoqq.gg!
Accounts are suspended for violating PUBG MOBILE's terms of service regardless of who was using an account.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
My account has been in safe mode for a week
My account has been in safe mode for a week and when I try to remove it it says use the account recovery tool when I use it it says I recovered my account in the last 3 months I need help
Solution:
If the security system detects that a player has suspicious behavior during a match, the player will be placed under the security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behaviour and wait for the system to automatically place you out of safety observation, then you will be fine.
You may refer to this support article for further information:
https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/...
Hacked Account
How do i speak to an actual person with a brain at tencent? lets say your account gets hacked and you got to file a claim you will get an error saying you should try again using a regular, the device that was previously logged into your account is what they say. Obviously if your account is hacked someone on a different device than yours is logged into it now tell me how TF am i supposed to log into the hacker’s phone and file a claim that my account was hacked, answer questions ,show proof of p...
Solution:
Account frozen
My account
メ９１１・ (5201145622)
has been banned for 2 months due to emulator abnormalities although i am using official emulator from Gameloop's official site. When i try to go to file claim and click on submit it says network error although my internet is working completely fine, I have also submitted appeal on Community support form but still no response. Its my third time I am posting about this , but still my issue has not been solved, such a pathetic feedback and support from pubg mobile, You guys are not banning players who are suing hacks but are happy to ban legit players who areplaying fairly.👎 ...
has been banned for 2 months due to emulator abnormalities although i am using official emulator from Gameloop's official site. When i try to go to file claim and click on submit it says network error although my internet is working completely fine, I have also submitted appeal on Community support form but still no response. Its my third time I am posting about this , but still my issue has not been solved, such a pathetic feedback and support from pubg mobile, You guys are not banning players who are suing hacks but are happy to ban legit players who areplaying fairly.👎 ...
Solution:
Hello, @fury2234!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
help i cant logging in my pubgm account long time
My account was contacted 2 years ago by someone I don't know, their email address deleted me but all my other connections, so I can't log in. I've never given my account to anyone before. I've opened a ticket many times before, but the last time I opened it, there was no response to my ticket. All my tickets were opened for the same reason. I have a Google Play screenshot of the first time I bought the three. I bought seasons 15 and 16. Please help. I have email adress.
Solution:
Hello, @noktaeksee!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
