Cannot apply for account recovery that was hacked because it uses a non-regular device.

I haven't played pubg mobile for a few years, then I downloaded it again. However, when I logged in to the account connected to the email, pubgm asked me to create a new character (very strange because it should be directly connected to my account). Then I checked my account UID which turned out to have changed its nickname (hacked). Then I tried to use the account recovery feature, but a notification appeared "Claim declined. Please file your claim using a regular device (30400044)" every time I tried to submit an account recovery application form. The problem is that the device I previously used (regular device) to play pubgm is damaged and cannot be repaired (completely dead and cannot be repaired), so I need to replace the device (which is currently being used). I have tried contacting live support ingame but the advice given did not help. I still can't apply for account recovery because of this problem. Please help. And if necessary I can attach evidence that my account was hacked, such as proof of UC purchase history, and a screenshot of my pubgm profile a few years ago (around 2019). Here is my UID : 5135984066

Solution:

Please submit an account recovery request from https://pubgmobile.live/support.

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