Hi
What does "Processed" mean? I was just expecting a letter to be sent to my email, but it turned out that the application was processed, but there was no letter in my email. Can I log into my account or not?
Solution:
Hello, @strange!
This means your account recovery claim has been approved. You should have received a confirmation email at the address you provided to customer service during the recovery process.
You may now be able to log in using the new email you submitted with your request. Once the claim is approved, all previously linked login methods are removed, and only the email becomes associated with your account. You can access your PUBG MOBILE account with the new email using the verification code at the login page of the game....
PUBG Account Hacked
Dear PUBG Mobile Support Team,
5247634624
I am writing to you with great urgency and deep concern regarding a critical issue — my PUBG Mobile account has been compromised. Without warning, I lost access to the account, and it appears that the intruder has changed all login credentials, leaving me completely locked out.
This account holds not only my progress and purchases, but also months of dedication, effort, and passion. I’ve invested heavily — emotionally and financially — and its sudden loss is distressing. Even more concerning is that this breach occurred just as I was preparing to participate in the upcoming PMNC tournament, making the timing especially devastating....
Solution:
Your request is currently being verified. We ask you to wait patiently in the mean time.
Help
why can't i login using email link and phone number, and i didn't get verification code
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
Please UNBAN my account I have UC & achievement in my account
Dear PUBG Mobile Support Team,
I hope you are doing well.
I am requesting a review of my PUBG account which has been banned. My account name is "Royal_Faizan" and my PUBG ID is 5330645034....
Solution:
If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
For non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
How do I get the third medal? I only have two quests but require three medals
Solution:
The currently season is C8S23, you will be able to complete the C8S24 missions when the season begins.
Bonus pass outfit
Is it possible to fully get this outfit? Unlike previous seasons each crate contain different outfit and u can only pick one thing from each outfit.
Solution:
Currently it is not possible. You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
