PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

ali

4/13/2025

under observation

whats happening i didnt do anything

Solution:

If the security system detects that a player has suspicious behavior during a match, the player will be placed under the security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties. If you have been placed under safety observation, please regulate your in-game behaviour and wait for the system to automatically place you out of safety observation, then you will be fine. You may refer to this support article for further information: https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/382-what-is-the-safety-observation-period/...

ShRuTiii

4/13/2025

2x scope

Hi, I've turned off 2x scop auto pickup. But it still pick the scope. How can i solve it?

Solution:

You can’t, your gun will pick it up regardless of what settings you have. Try to suggest an change on https://pubgmobile.live/support under Feedback....

Just A Chill Guy🥀

4/13/2025

help

i takes like 200 hours to match on emulaor is there a solution?

Solution:

Emulator players are only matched with other emulator players. Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual. If you are unable to get into a match, please try again in a different time or consider playing the game in the mobile version instead....

Cold

4/13/2025

Collection nickname bug

Why the collection nickname color does not appear only in cheer park chat when you type? Its there in cheer park list but not when i write?

Linsette ★

4/13/2025

season end date

when does this current season end?

Solution:

You may refer to this:

pab

4/13/2025

Hacked Account

My account was hacked in December 2023, since then I have submitted countless recovery cases on the app, all which were rejected. The hacker used my account and my UC, deleted all my friends and left the clan. All my in game friends know about the hacker. Is there anyway I can get my account back? I still see the hacker using my account. It’s been more than a year and there is a lot of information I don’t remember, but I can provide the names and IDs of many of my friends in the game as I also h...

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

HvNSTORM

4/12/2025

120 FPS

Why doesn't our Poco X6 Pro support 120 fps? device are fully capable

Solution:

You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Eroo

4/12/2025

Will S24 FE be 120 FPS?

Will Samsung Galaxy S24 FE be able to use 120 FPS or will it always remain at 90 FPS?

Solution:

Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1 - MediaTek Dimensity 9000 * ...

Libra

4/12/2025

non stop banned

i keep getting banned, i fully formated the pc, changed 2 internet providers, pubg the only game on my pc and yet i got banned on 10 acc's with no reason tired to contact pubg mobile they said broken the rules, but which rules ? i litterly opnned my account played 2 gamed next day i open to see iam banned again

Solution:

Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Samzilla

4/12/2025

Finding matches in metro

Is anyone else having trouble finding a match in Metro on any map besides Confrontation Front? I can't seem to get into a game no matter how long I queue on other maps. Playing on emulator, btw

Solution:

PAINSAMA

4/12/2025

HOW TO RECOVER AN STOLEN ACCOUNT?

I try it to seal my account Yeats ago and some thief stole my access, I got the same email of all my purchases, unfortunately I lost my access account and that Play hasn't invested anything since I lose it ,. I want to return to play but I want to try to recover my old account i can provide any kind of information to prove I'm the legit owner....

Solution:

Hello, @PAINSAMA! Please submit a recovery request for further assistance....

V Ξ G Ξ T Λ

4/12/2025

Hacked account

My account has been hacked snd hacker made a recovery from in game recovery tool but i have videos from my account and i have also tiktok channel where i upload my videos from that account i also have uc buying proof i have everything what you need i want to uploD everything

Solution:

Please submit a recovery request via the community support form for further assistance.

april

4/12/2025

My account has been hacked and they rejected all of my requests

My UID is 540681035 Please look into my account recovery requests carefully, I have all the data needed and submitted them all, I did a recovery request through in game recovery tool, I submitted a PUBG MOBILE Community Support google form and I also emailed [email protected] but nothing works, please look into it really carefully I spent so much on that account, Thank You....

Solution:

Your request is currently being verified. We ask you to wait patiently in the mean time.

🇮🇱Oleg🇮🇱

4/12/2025

Got banned on the beta test.

Hello PUBG Mobile Support Team, I was redirected here from the official Discord server of PUBG Mobile Beta Test 3.8.2. Today, while playing on the Rondo map in the beta version, I received two 10-year bans — one on my main account (linked via X) and the other on a guest account....

Solution:

Please reach out to the customer service by sending an email to [email protected] for assistance.

april

4/12/2025

My account has been hacked and I did everything I could but they rejected my recovery request

Please look into my account recovery requests carefully, I have all the data needed and submitted them all, I did a recovery request through in game recovery tool, I submitted a PUBG MOBILE Community Suport google form and I also emailed [email protected] but nothing works, please look into it really carefully I spent so much on that account, Thank You.

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Borderhopper

4/12/2025

My pubg acc says I can’t play beacuse not enough uc to play my

My pubg acc won’t let me play beacuse of uc refunded but I have proof where it says refund not eligible meaning I never got the money back can I get help

Solution:

Please reach out to the in-game customer service for assistance.

Hanan

4/12/2025

Help

How can i follow games-news in pubg mobile?

Solution:

You need to be an admin of another discord server to complete the process.

Hanan

4/12/2025

Erangel or Livik

Erangel or Livik – :Aeolus: which one do you prefer?

Solution:

You can ask those questions in #pubg-mobile chat btw.

Fayad

4/12/2025

My account has been banned for 10 years !!

Hello, my main account was banned for 10 years, but I wasn’t even logged into it. My PC had a virus, so I uninstalled the emulator and was using another account. That account got banned, so I deleted the emulator. Around 12 hours later, my main account was also banned, even though I never opened it. I’ve always played fair and followed the rules. Please review my gameplay records and kindly investigate this. I believe it was a mistake. My Player ID: 51869980677 My emai: [email protected]...

Solution:

Hello, @Fayad! Accounts are suspended for violating PUBG MOBILE's terms of service regardless of who was using an account. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

QUEENﮩ٨ــﮩ♡

4/12/2025

Account hacked

Hello team it's urgent i lost my account yesterday someone has unlinked my email from game and i can't even login through my other connection to pubgm. That guy might linked his email there aswell so i want to get my account back as soon as possible. It's totally an urgent case so please tryna co-operate with me and he might sell my id as it has a lot of items and 80+ collection level....

Solution:

Hello, @QUEENﮩ٨ــﮩ♡! Please submit a recovery request for further assistance....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!