Hacked Account
My account was hacked in December 2023, since then I have submitted countless recovery cases on the app, all which were rejected. The hacker used my account and my UC, deleted all my friends and left the clan. All my in game friends know about the hacker. Is there anyway I can get my account back? I still see the hacker using my account. It’s been more than a year and there is a lot of information I don’t remember, but I can provide the names and IDs of many of my friends in the game as I also have contact with them in real life.
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
7 Replies
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
Hi,
I just found even more additional evidence after I submitted the form, such as screenshots and screen recordings of in-game play (which shows the names of my ingame friends at that time, as well as 1-2 of my previous username before I got hacked, if you are able to track all my previous name changes), screen recording of getting conquerer (which shows the season I obtained it, which should match my account history), and more proof of UC purchases (in addition to the ones I already uploaded on the form). Can I submit the additional proof if status is showing pending on the sheet?
Each player can submit only one claim, and you should only provide the information that are requested on the form, any other additional details are unnecessary.
You should just let your case go & start over because your appeals got rejected before
spent too much money on it XD
my account got hacked on 15th of april one day after my birthday i have submitted google form and in game claim do you have any idea how long do they take for response?