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💬│support

🚀│general

Eden

8/25/2024

primaryAction.url doesn't seem to be working with the new notificationCenter

Hey! we started implementing novu into our system and we've been loving the ease of use so far. After implementing a few workflows emails, and delays, we started implementing the NotificationCenter and we're currently running into issues with the url and other payloads from step.inApp for some reason no matter which url i use in primaryAction.url the button in the notification center doesn't redirect to the url, when i tried to implement a custom onClick, i don't see any of the params i pass through the return type of step.inApp, no primaryAction.url no someOtherParam nothing gets to the frontend onPrimaryActionClick function. Here's my return type: ```await step.inApp(...

Eduardo Santos

8/23/2024

Delay updating workflow content

Hi, I'm changing the content of a workflow, but it's taking more than 1 hour to update my In-App Widget with the new content. Is there any configuration or cache I'm missing on Novu?

onestyle

8/22/2024

Style inbox component react

I was trying to migrate from novu provider to novu inbox component but I had hard time styling it. First, novu react doesn't export dark them as mentioned in the docs, so only light theme is available. Also, in the variables in the appearance props I can control all variables except for on hover color. There's not enough examples on customizing the appearance, controlling notifications hover, or other styles in the elements prop ...

msalar

8/22/2024

How do we handle different types of notifications??

Its one of our product requirements that notifications need to have a couple of different types like product notifications, news notifications, general platform user notifications etc. We would like to filter notifications by these types. How does one implement this in Novu??...

rahul

8/22/2024

How do I style the notification counter in web component?

msalar

8/22/2024

Novu headless in v2?

I couldn't find documentation about using @novu/headless package with novu's cloud, which is v2. I could only find the documentation for the headless package in v0.x...

msalar

8/22/2024

How to migrate from self-hosted to Novu Cloud?

Hi Support. If I have a self-hosted version which is being actively used by production users, what is the best way to migrate it to novu cloud??...

msalar

8/21/2024

Setup Dev and Production separately

Hi Support, We're a SaaS app that has active users, and we're looking into Novu for our notifications provider. While buying the monthly subscription for Novu is suitable for production, I couldn't find an option for separate development and production environments....

Sasha Trytiak

8/20/2024

Cannot see title in in-app notification

Hi! I created workflow which has in-app notification with title and body fields but when I get this notifications from /v1/messages/ endpoint - I have only body text inside content field. How I can get title field also?

Tchatcha

8/19/2024

Where to find the logs in Self-hosted

Hello everyone, I am trying to setup mailtrap and when I test email from Novu I get unexpected provider error message without any details, I would like to be able to access the logs in my self hosted Novu, How can I access the logs? which one of the containers may have the logs?...

_7eo.

8/16/2024

Socket error

Hi, I'm a little lost with this error. I'm using novu headless. I set up my app to access ws: const headlessService = new HeadlessService({...

iStun4Fun

8/15/2024

Preferences for different roles

What if some of my workflows are targeted for admins and other for clients? I would like to let them only show the preferences the role is designated for

fyeung

8/15/2024

Workflow Tags

I am not sure if this is a bug, but I am trying to tag several of my workflows with the same tag and I cannot see the tags that were created from tagging another workflows. Are tags manageable across workflows, or are they only applicable to the workflow they were created for?

Nguyễn Văn Thắng

8/15/2024

Subscribers in the topic are not receiving notifications.

Hello everyone, I have a small issue with the self-hosted version. I created a topic and added subscribers to the topic, but when I send notifications to the topic, the subscribers do not receive the notifications. My cURL curl --location 'http://localhost:3000/v1/events/trigger' \ --header 'Authorization: ApiKey 22528a20eaebd1805c5f6a92edff1857' \ --header 'Content-Type: application/json' ...

adnanjpg

8/15/2024

Self hosted limits

when using the cloud version there seems to be limits on free, business and enterprise plans. we're using novu self hosted, and I can't find any references in the code to the request limiting, is that done over another package? meaning can we push novu to production server fully sure that there's no workflow call limit?

DaddyVenjix

8/13/2024

Novu Metrics

Hey there, I am running Novu locally on aws and want to get the metrics visualization on Grafana. I am quite new to this so I am looking for some documentation to refer to. Where can i get the docs or some other reference docs?

tsar1389

8/13/2024

hello hello! I’m trying to upload a brand logo to emails and it keeps bouncing bouncing me

Every time I try to change brand logo in the workflow builder I get bounced and taken back to the main workflows page

Dima_hat

8/12/2024

Promoting changes results in 500 error

Hey hey I'm trying to promote some changes from development to production workflow. We have 2 steps in the workflow: one In-App and a second one is email sending. I've updated several fields in both steps. ...

Joseph

8/10/2024

Production api keys Unauthorized

Hello, I am using novu cloud. I created a workflow for development succesfully using the following code from python sdk: template = NotificationTemplateFormDto( name="123", notification_group_id="66b6966dd0a367cc890a1515" )...

Pascal Mattes

8/9/2024

Novu Studio not working

I tried following the nextjs getting started guide but after I have started the Novu Studio by running npx novu@latest init --secret-key=xxx the web app only shows "Waiting for you to start the application" and in the console I can see, that the health check route was successfully accessed GET /api/novu?action=health-check 200 in 645ms and also the novu cli correctly lists the api endpoint. I also made sure that the env variable is correctly set. What else can I do? ...

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