FilipS
NNovu
•Created by FilipS on 11/28/2024 in #💬│support
Intercom as a dedicated Provider in Integration Store?
Please clarify if there are any plans to add Intercom chat as a dedicated Provider for Novu?
Right now to get Novu to post to Intercom a Push Webhook with a self-built api layer to transform the response format are required.
Asking since you guys are using Intercom yourselves and so do we 🙂
2 replies
NNovu
•Created by FilipS on 7/15/2024 in #💬│support
Enterprise grade Audit: implementation suggestions
Hello, we're running a self-hosted instance of Novu as a trial in AWS ECS.
Being a financial services company we are audited to exacting standards (FCA in UK).
For Novu/Notifications, this means capturing and storing all outgoing communications from Novu.
Question:
What is the best way to capture all outgoing communication that is:
1) Complete - emails and texts "as seen" by the client/receiver.
2) Immutable - self contained flat values and not object references
3) Ideally maintenance free
Our best idea so far is to simply capture the outgoing traffic from the EC2 instance using one of the aws audit services.
I've noticed there is no Audit thread in the Support channel, so if there are any details we should watch out for, or indeed a better, more straightforward approach, any recommendations are welcome.
Thank you
ps.: existing Activity Feed is not a replacement as it's more targeted, relies on novu instance and contains API request details rather than the full end-product notification content.
9 replies