Questions regarding billing
Hi folks, I have three questions about billing.
- It says that the free tier have 30k triggers/month. But I could not find a way of seeing the real number of usage for this quota. On "activity feed" I can see "events this month" but that number seems to be the events on the last 30 days, not actually this month, is that right? Because if that is the case, it is really hard to understand our usage.
- We have two environments, Dev and Prod. What does the 30k limit means? We need to sum events for Dev and Prod? We have 30k for each?
- I saw somewhere in the documentation that for billing purposes, the number of events is not actually the number of triggers, because of conditions and digests, is that info right? If so, how can I get the precise number of events I had on a month?
We started to get 402 errors from you over the weekend so I am trying to figure it out how billing works before we proceed.
7 Replies
Hi @Gabriel, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.
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While I generate an answer, here are some sources that might be helpful:
* Observability
* API Rate Limiting
* Account Management
* Collect multiple events to a single message with the Digest Engine
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Answer
I apologize, but I wasn't able to find specific information to directly answer all parts of your question about billing in the provided documentation. However, I can provide some general information based on what is available:
Free Tier Limits
The free tier comes with 30K events per month (1) . However, the documentation doesn't provide clear information on how to view the exact usage for this quota or how it's calculated across environments.
Activity Feed
The Activity Feed shows each triggered event, but the documentation doesn't specify if it displays events for the current month or the last 30 days (2) .
Environments and Event Limits
The documentation doesn't explicitly state how the 30K limit applies across different environments like Dev and Prod.
Billing and Event Counting
There's no clear information in the provided sources about how events are counted for billing purposes, especially in relation to conditions and digests.
Given the lack of specific information to fully address your questions, I suggest clicking on the "Ask for help" button to tag a team member who can provide more detailed answers about billing, usage tracking, and how events are counted across environments.
Feel free to tag @Ask Inkeep with additional questions.
Got it. Tagging @Support for additional help.
Hey @Gabriel
I see the issue with activity feed and no. of actual events triggered.
Activity feed data is separated between environments. Each environment has separate activity feed data.
Triggers and events are same. Could you please share the doc link so we can update.
30k event limit in free tier is for whole organisation.
Can you share the environmentId from settings? I will be able to help with actual statistics
Can I contact you through e-mail? I don't want this kind of information on public channels 😅
Yeah sure, please share it on [email protected]
Done, thanks 🙂
About the documentation, I don't recall where it was exactly, but if I ask the chatbot something like "how do you count events for billing" , I can see on the answer:
Event Calculation
When a trigger is used for multiple subscribers at once, it will be calculated per unique subscriber. In cases where many events are converted into one notification, they will be calculated at a lower rate.
Additionally, can you reset our limit for this month? I believe we made a mistake during internal testing and we are investigating the root cause, we triggered way more notifications then what we expected. Also we were led to believe we were way below the threshold as many of our use cases are digests or notifications that are filtered out after they are triggered and therefore the actual notification is never sent.
I talked to support on intercom and this is solved now 🙂