Lurkr Support

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Lurkr Support

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When i add lukr does the leveling thing automatic setup or do i have to toggle something
Solution:
Go to the dashboard or use #🆘-help-me

member entering/leaving option not working.

I've tried everything and it seems to be set up correctly. The channel is an announcement channel, but only people with admin are able to see it cuz we had wanted to test it. We made sure the bot was able to see the channel, send messages and all other appropriate perms but still didn't work....
Solution:
i feel there is a misunderstanding on your part of those 2 distinct options. member join/leave tracking is an option purely used to feed data into the /predict, /membergraph, and /growthchange commands auto-publish announcement channels are used for automatically post messages sent in announcement channels (this is a built-in discord feature which you have to do manually, but with this the bot does it automatically)...
No description

Is there anyway to use RSS to connect Discord bots with Lurkr?

Im Just Curious because i wanna use it to add an inspect element
Solution:
@SMg If you mean a public API then we do have that planned but we're not sure when we can make that available

Lurkr removing roles given by other bots on join

So, I use Lurkr to automatically give two roles when a person joins the server. I also have a moderation bot that gives a role to accounts that are younger than two weeks that force them to verify to gain access to the server. I've been noticing lately that Lurkr removes this role from a person when giving the autoroles to a member.
Solution:
increase the on join role timeout
No description

Cannot create leveling role reward for levels over 100 on beta dashboard

I noticed that in the old dashboard you can set a role for a level above level 100, but in the new one you can’t. Is this a bug or is it intended to be this way? If that’s how it’s meant to be, then why?
Solution:
seems like this has been fixed since the 2nd of may

XP Gain Time

I want to know if there is a way to set the XP gain time per message. From being every 80 seconds to being able to set the time myself.
Solution:
Not at the moment, that's what a global multiplier is meant to do.
No description

can't import levels from atlas

I tried importing levels from atlas but it keeps saying that there's no leveling data and I gave it admin perms and everything.
Solution:
seems like atlas got rid of the api that we are currently using, making it impossible to import levels at this time

“Failed to save”

I’ve made some changes to the levelling and Autorole perms and when I’ve gone to save it, it says fail to save and won’t save my changes. I’ve tried this on a phone and an iPad and it’s still not worked what do I do?
Solution:
Try using the new beta dashboard, https://beta.lurkr.gg

Can't add more level roles even though I've not reached the limit

As the free threshold of the level roles is 30 (in the normal dashboard) or 50 (in the beta dashboard) [correct me if I'm wrong], I've added 15 level roles but when I add another one, the dashboard fails to register it and doesn't give me an error either.
Solution:
@Captain Foxhast should be fixed now
No description

level reward roles changing

When some people got level 30 in our server, a few seconds later the level 30 role was removed and they went back to the level 20 role despite being level 30.
Solution:
I imagine if you run /syncrolerewards or if the user has leveled up since they would have received the correct roles

Role multipliers stuck at 2 roles

hey there, I'm trying to add a third role to have a special multiplier but it won't let me add more, not on the new nor the old dashboard any suggestions?...
No description

Beta Cannot Save Multiplier Changes

1. Login to beta.lurkr.gg and enter server dashboard 2. Go to Multipliers page 3. Change Global Multiplier 4. Press Save Settings 5. Page redirects to 404 page "Server does not exist or you do not have access to it"...
Solution:
the button to create a new multiplier should be disabled & have a tooltip telling you that the multiplier limit has been reached

Save Settings button placement

I think it would be better if the Save Settings button was back in the left column always visible no matter how much you scroll. Sometimes you just test some settings and with this now you have to go back up to top each time to save. Also there is no more feedback that current settings are the ones last saved. I think before it would gray out the button but now the button is always green, so it may happen that one would forget to save or dont know the last time settings were saved....
No description

Wonky XP problems

there have been some users in my sevrer, with no special roles or perms who are unable to gain xp in any way. while others in the same position role and perm wise have no issue gaining xp through chatting. This has been an issue on my account and xp gaining, and i didnt bother about it. but now it is becoming a problem that random community members are now unable to gain xp. i have reset and redone all of the bot settings to no avail, i dont know what other steps to take, but something isnt working....
Solution:
i reset the bot compleltly and redid all of the settings, it fixed it. i couldnt find another leveling bot that worked the way i needed it too. doing that fixed the problem! just so you know!...
No description

Premium Transfer

Hello there! Maybe i haven't looked carefully enough, but when the premium is activated on a server, is it possible to deactivate it and move it to another? thank you for answer in advance and forgive the disturb!...
Solution:
Yes, just use /activatepremium on the different server and it automatically transfers

Leveling setting priority issue

Basically what I wanted to do was to have every level be announced from level 25 onwards. Up to level 25 I wanted it to be announced every 5 levels so 5 10 15 20 25 What I did was set Minimum Leveling Announcement Threshold to 25 and Specific Announcement Levels to those mentioned above thinking that setting takes priority over the one in the sentece just above....
Solution:
All of those options are checked

The first bug of the new dashboard

After adding a bot to the server, clicking on the desired server opens the window for adding a bot
Solution:
Try clearing your cache and cookies, it might take a moment to register the new server

giving xp to multiple users at once?

is there a way to give xp to multiple people at once manually.
Solution:
Unfortunately not right now, it is on our todo list
No description

/rank issues[SOLVED]

My users can't use /rank
Solution:
They're slash commands not text commands. They need to type / and then select the rank command from the menu. Otherwise you didn't give your members the Discord permission to use slash commands
No description

Rank card background

I can't load the background image. The bot writes that the file size should not exceed 5 MB, although the image meets this requirement.
Solution:
@Donny Ohmygod should be working now