Finding matches in metro
Is anyone else having trouble finding a match in Metro on any map besides Confrontation Front? I can't seem to get into a game no matter how long I queue on other maps. Playing on emulator, btw
HOW TO RECOVER AN STOLEN ACCOUNT?
I try it to seal my account Yeats ago and some thief stole my access, I got the same email of all my purchases, unfortunately I lost my access account and that Play hasn't invested anything since I lose it ,.
I want to return to play but I want to try to recover my old account i can provide any kind of information to prove I'm the legit owner....
Solution:
Hacked account
My account has been hacked snd hacker made a recovery from in game recovery tool but i have videos from my account and i have also tiktok channel where i upload my videos from that account i also have uc buying proof i have everything what you need i want to uploD everything
Solution:
My account has been hacked and they rejected all of my requests
My UID is 540681035
Please look into my account recovery requests carefully, I have all the data needed and submitted them all, I did a recovery request through in game recovery tool, I submitted a PUBG MOBILE Community Support google form and I also emailed [email protected] but nothing works, please look into it really carefully I spent so much on that account, Thank You....
Solution:
Your request is currently being verified. We ask you to wait patiently in the mean time.
Got banned on the beta test.
Hello PUBG Mobile Support Team,
I was redirected here from the official Discord server of PUBG Mobile Beta Test 3.8.2.
Today, while playing on the Rondo map in the beta version, I received two 10-year bans — one on my main account (linked via X) and the other on a guest account....
Solution:
Please reach out to the customer service by sending an email to [email protected] for assistance.

My account has been hacked and I did everything I could but they rejected my recovery request
Please look into my account recovery requests carefully, I have all the data needed and submitted them all, I did a recovery request through in game recovery tool, I submitted a PUBG MOBILE Community Suport google form and I also emailed [email protected] but nothing works, please look into it really carefully I spent so much on that account, Thank You.
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

My pubg acc says I can’t play beacuse not enough uc to play my
My pubg acc won’t let me play beacuse of uc refunded but I have proof where it says refund not eligible meaning I never got the money back can I get help
Solution:
Please reach out to the in-game customer service for assistance.

Help
How can i follow games-news in pubg mobile?
Solution:
You need to be an admin of another discord server to complete the process.

Erangel or Livik
Erangel or Livik – :Aeolus: which one do you prefer?
Solution:
You can ask those questions in #pubg-mobile chat btw.
My account has been banned for 10 years !!
Hello, my main account was banned for 10 years, but I wasn’t even logged into it. My PC had a virus, so I uninstalled the emulator and was using another account. That account got banned, so I deleted the emulator. Around 12 hours later, my main account was also banned, even though I never opened it. I’ve always played fair and followed the rules. Please review my gameplay records and kindly investigate this. I believe it was a mistake.
My Player ID: 51869980677
My emai: [email protected]...
Solution:
Hello, @Fayad!
Accounts are suspended for violating PUBG MOBILE's terms of service regardless of who was using an account.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
Account hacked
Hello team it's urgent i lost my account yesterday someone has unlinked my email from game and i can't even login through my other connection to pubgm. That guy might linked his email there aswell so i want to get my account back as soon as possible.
It's totally an urgent case so please tryna co-operate with me and he might sell my id as it has a lot of items and 80+ collection level....
Solution:
Hi
What does "Processed" mean? I was just expecting a letter to be sent to my email, but it turned out that the application was processed, but there was no letter in my email. Can I log into my account or not?

Rewards
Why the bug report rewards are paused and when will we receive our rewards later on?
Solution:
You can check out this announcement: https://discord.com/channels/393088095840370689/481197616533733376/1338801489279324163
questio
what is the thing called when u reach ace in squads and the system promotes solo/duo to diamond
Solution:
This is called the Tier Synchronization system.
Classic ranking details
I haven't played for roughly 654 days and just got back around 3 days ago, I changed from an iPad to an iPhone.
All of my rank were Gold in third person, I played for around 3 days and my squad ranking got up to Platinum IV while I did not play solo or duo, they were both Platinum V.
If I reach Ace/Conqueror while playing squad, will the solo and duo be the same rank as squad?...
Solution:
Hello! Your points will remain synched up until Diamond V in duo/solo.
The account was blocked
My account was blocked when I switched from an old device to a new one, when I logged in from a new device, I didn't play much, but after that I get a ban for 10 years, can you help in any way?
Solution:
Feel free to submit a ban appeal through https://pubgmobile.live/support.
You can track the progress of your appeal from https://pubgmobile.live/status....
PUBG Account Hacked
Dear PUBG Mobile Support Team,
5247634624
I am writing to you with great urgency and deep concern regarding a critical issue — my PUBG Mobile account has been compromised. Without warning, I lost access to the account, and it appears that the intruder has changed all login credentials, leaving me completely locked out.
This account holds not only my progress and purchases, but also months of dedication, effort, and passion. I’ve invested heavily — emotionally and financially — and its sudden loss is distressing. Even more concerning is that this breach occurred just as I was preparing to participate in the upcoming PMNC tournament, making the timing especially devastating....
Solution:
Your request is currently being verified. We ask you to wait patiently in the mean time.

PUBG Account Hacked
Dear PUBG Mobile Support Team,
I am writing to you with great urgency and deep concern regarding a critical issue — my PUBG Mobile account has been compromised. Without warning, I lost access to the account, and it appears that the intruder has changed all login credentials, leaving me completely locked out.
This account holds not only my progress and purchases, but also months of dedication, effort, and passion. I’ve invested heavily — emotionally and financially — and its sudden loss is distressing. Even more concerning is that this breach occurred just as I was preparing to participate in the upcoming PMNC tournament, making the timing especially devastating....
Solution: