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RRailway

•Created by gazhay on 8/25/2024 in #✋｜help

Gateway/edge down?

apologies

23 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

I used Root authentication method via the credentials generated by railway, any namespace and database should work for the connection The URL should just be the host, and wss for the protocol

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

Let me know if you have any questions regarding connection setup, or whether you need me to test with my project once a fix is deployed

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

That's right yeah

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

otherwise downloading the application

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

You can probably use the web GUI if its easier

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

https://surrealist.app/

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

I don't believe so

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

When you are able, I would love an update on what occurred, whether you were able to reproduce/fix the issue with the new network

98 replies

RRailway

•Created by gazhay on 8/25/2024 in #✋｜help

Gateway/edge down?

I believe the Surreal database sends pings so that should prevent that? @Mig

our legacy edge network I believe limited connection also to 10 minutes but don't quote me.

If that is true, that sounds about right - I think we were having about 10-13 minute intervals before they crashed (but I can't remember if this was local surreal or production database)

23 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

No problem - these things happen, fortunately I'm not running a critical service

98 replies

RRailway

•Created by gazhay on 8/25/2024 in #✋｜help

Gateway/edge down?

This has been occurring for at least a month, so I wasn't sure if it was perhaps a Surreal issue or maybe an issue with Railway

23 replies

RRailway

•Created by gazhay on 8/25/2024 in #✋｜help

Gateway/edge down?

@Mig I have been getting websocket timeout issues across my projects a fair bit too, but because they are serverless they tend to go away, but sometimes I get a serverless function crashed issue from vercel on my production frontend

23 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

Anyhow, thank you for resolving the issue as fast as you could. I would investigate this as I imagine other users besides the one I spoke with is having this issue

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

hmm you might be right, surreal start has the following option

HTTP server:
      --web-crt <WEB_CRT>
          Path to the certificate file for encrypted client connections
          
          [env: SURREAL_WEB_CRT=]

      --web-key <WEB_KEY>
          Path to the private key file for encrypted client connections
          
          [env: SURREAL_WEB_KEY=]

HTTP server:
      --web-crt <WEB_CRT>
          Path to the certificate file for encrypted client connections
          
          [env: SURREAL_WEB_CRT=]

      --web-key <WEB_KEY>
          Path to the private key file for encrypted client connections
          
          [env: SURREAL_WEB_KEY=]

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

@Mig are you saying data isn't encrypted during transit?

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

Yeah that sounds about right

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

98 replies

RRailway

•Created by Albert on 8/27/2024 in #✋｜help

Urgent: Two production services down due to database connection issue

If you'd like to reproduce my setup, I was running surrealdb/surrealdb:v1.4.2 as the docker image /surreal start --auth --allow-guests --allow-funcs --deny-funcs "http" --allow-scripting --deny-net --no-banner as the custom start command Region: US West (Oregon) Runtime: Legacy but also tried V2 with same issue

98 replies

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