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•Created by Shadow (currently sick) on 12/18/2024 in #kiai-support

[Fixed] Voice XP massive increases

This has been fixed as of https://discord.com/channels/744282929684938844/1167521548039618560/1348394885190914188. Our apologies for the delay in getting this resolved, but we hope you can continue to use Voice XP as you expect from now. If you have further issues with Voice XP please create a post in #kiai-support.

24 replies

•Created by Shadow (currently sick) on 12/18/2024 in #kiai-support

[Fixed] Voice XP massive increases

Hey, due to some Kiai devs being away at the minute this fix has been delayed, but we’re still working on getting it patched as fast as we can 🙏

24 replies

•Created by IamZaa on 2/26/2025 in #kiai-support

Can't access purchase

@IamZaa Have you purchased a subscription and you have not received your perks? Have you tried to purchase a subscription and it has not worked? Tell us what happens.

7 replies

•Created by {No Ping} CrematedFeathers on 2/23/2025 in #kiai-support

Error code - uMw7C8syY5i5

This can sometimes happen within Kiai in what's called a race condition where the XP Drop might get claimed and the original XP Drop message gets deleted a tad too early. If this issue persists - i.e it happens more often than it doesn't happen - please let us know and we'll look into it further.

14 replies

•Created by ākwa ↯ on 2/19/2025 in #kiai-support

i want to buy kiai server premium but unfortunately the site doesn't work

Perfect, I’ll DM you in a moment.

59 replies

•Created by ākwa ↯ on 2/19/2025 in #kiai-support

i want to buy kiai server premium but unfortunately the site doesn't work

Hey, it seems like this error is an issue on our end and we're working to resolve it. In the meantime, if you'd like to purchase Kiai Server Premium feel free to let me know here (or DM me) about your server's ID and its member count :)

59 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

Hey @♡, do you have any further questions about our premium offering?

16 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

Kiai will DM you if that was to happen letting you know about the upcoming price increase or decrease.

16 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

If the server grows (or shrinks) the price will automatically be updated to reflect that for the next billing cycle. So for example: If your server had 250 members when you purchased Kiai Premium, it'd cost $1.99. If you then grew to 750 members in less than 30 days, you'd be charged $4.99 the following month.

16 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

As follows: Kiai Server Premium ($1.99 - $9.99) - 500 Members or Less: $1.99 - 501 to 1,500: $4.99 - 1,501 to 5,000: $6.99 - 5,000 or More: $9.99

16 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

We think offering it at a very low price to small(er) servers is a win for everybody. The servers get a top-tier leveling bot (if we do say so ourselves) for literal pennies at only $1.99/month, while the larger communities who typically have some source of revenue from their community are able to pay more in such a way that reflects the size of their community.

16 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

No, not for the foreseeable future unfortunately.

16 replies

•Created by ♡ on 2/18/2025 in #kiai-support

hi, I'm considering getting the lifetime support for the bot.

Our user premium is a one time fee for $4.99, yes. Our server premium is from $1.99/month to $9.99/month, depending on your server's member count. Then we also have whitelabel - your own version of Kiai to match your community's branding - for a flat rate of $2.99/month.

16 replies

•Created by Orrusai on 2/11/2025 in #kiai-support

Why Kiai leaves my server after joining?

Hey, so your server contains what we strongly believe to be botted (or otherwise unnaturally gained) members and boosts, and as such we have blacklisted Kiai from being used in that server due to it being flagged as suspicious by us. That being said, you are more than welcome to use Kiai in any other server that is not engaging in unnatural behaviour.

7 replies

•Created by Shadow (currently sick) on 12/18/2024 in #kiai-support

[Fixed] Voice XP massive increases

The fix for this issue is scheduled to be released by the end of the following week, however due to team member availability issues it might be a little bit longer

24 replies

•Created by moda on 1/24/2025 in #kiai-support

Bot importing error

@moda So, this is an issue that will require us a few days to try fix, additionally we cannot guarantee you will ever be able to import from Enguage due to API changes they made. If you don't want to wait to see if we'll be able to fix this issue, we'd recommending manually setting XP data for your members.

25 replies

•Created by moda on 1/24/2025 in #kiai-support

Bot importing error

Please have some patience and do not ping us, we can't fix these things immediately, we also can't investigate them immediately. We'll get back to you when we have more to share.

25 replies

•Created by moda on 1/24/2025 in #kiai-support

Bot importing error

Perfect, thanks, bear with us while we do some digging.

25 replies

•Created by moda on 1/24/2025 in #kiai-support

Bot importing error

When you run /ping, you can see the server ID, would you be able to run that command, and copy the server ID and paste it here for us?

25 replies