Oiia Studios

kiai-support

other-bot-support

4/1/2025

📌 Bug Fix Delays

All of our @Oiia Developers are currently away from their responsibilities here due to various reasons, so any bugs that you may encounter that our @Support Team needs to escalate may have delayed fixes.

3/29/2025

how do i set role reward

i want people who reach level 5 to get a specific role auto

Solution:

Heya! You can do this by using the /rewards add role command.

banana man

3/26/2025

kiai randomly gives tens of thousands of xp to random members

none of these users were in vc at the time (quark logger would show if they were) and no xp has been added by other admins as it would show the message being deleted in audit logs. this happened randomly, i just suddenly started getting a ton of notifications about users leveling up. at the end of the recording, i showed the amount of xp one of the members had before the bug (they had about 600). since the average amount of xp per hour in vc is about 1000, they received almost a full day of xp. this has happened one other time in my server. i would appreciate any help in preventing this from happening again!...

Philipp👨💻

3/26/2025

API route for granting XP is broken

Unfortunately for quite a while already I'm unable to give users XP via the API. This neither works in my own code nor the API docs playground. Screenshots attached.

Boored

3/20/2025

[KIAI-397] Can i transfer all the data from LevelUp's json file to kiai

Thats it

CBass

3/19/2025

Random level ups

In the server I'm a part of. The kiai bot leveled up some people that were not on vc or sending messages, they were not being active, at the same time I left. The server admin is @Aiden so he will be interested in this too. I don't know how much information you guys need other than the fact that these users were not being active at the moment this happened.

The Exit [Ᏽоᑻ]

3/18/2025

roles issue

some users on my server are randomely obtaining higher roles of level up without having the needed level for that

KSMI

3/17/2025

Level Up Message Help

Can I make my server's level up message look like this:

Solution:

Yep, the image at the bottom has been a requested feature for a month or two. Also the reason it says that is due to there needing to be an image in that spot, though if you would like this to be removable feel free to make a suggestion in #kiai-suggestions.

Cuervo

3/13/2025

users left but prune says nope

a couple users left some weeks ago but the prune command says there is no members to prune. server id: 693897990393298975...

Robyz7

3/12/2025

Voice XP Bug - Getting HUGE amounts of XP

Hello, today I noticed that after leaving the voice channel after 6 minutes I got about 1700XP, the setting on server is set to give 1xp per minute. This is happening for all users on my server. Server ID: 732651316374929548 My Discord ID for reference: 307445427089833986...

Aiden

3/11/2025

Voice XP

About every other time a member leaves vc they level up in my server. Not sure what's causing this, it started today.

JulianGaming007

3/11/2025

Voice XP bug

This is a pretty major XP bug i think.. I was in a VC around the same amount of time (5 hours) as this other user "Eavey". However when I left the VC, I only got a few XP. I think this bug is related to the new check for bots in a VC. I don't really know how to explain this because I do not know what exactly caused this but I do know that I should have received around the same 268 XP as the other user....

Cuervo

3/10/2025

reset the voice minutes

i have excessive minutes from some users and since the update i want to clear the list. March and february are ok but "all" is not. my server id is: 693897990393298975 pd: some users left the server some weeks ago and cant prune the list, it says there is no users to prune...

Solution:

@Cuervo Done

ahmenh0tep

3/4/2025

About XP Decay and role rewards

Apologies if this is something simple or not suitable for this channel, I'm not all that bot savvy so I wanted to ask for some help before experimenting. On my server I have three attainable roles, at levels 2, 4 and 6 respectively. I want to set up XP decay so that members can lose those roles if they're not active. So for example, if they attain the level 6 role but later on drop down to level 5 due to XP decay, they lose that role and go back to the level 4 role instead. What would be the (mo...

Yukio

3/3/2025

showing missing permission even when im server owner

Red Dino

3/2/2025

Kiai not showing remaining channels

For some reason, when i do denylist, it wont show the remaining channels?? any fix?

Solution:

Hi! Have you tried starting to type the name and see if it pops up?

Aelithron

3/2/2025

Bug, cannot give XP to people who haven't spoken yet

Kiai has encountered an error while running the xp command Unknown error: Invalid prisma.userGuildData.createMany() invocation: Foreign key constraint violated: UserGuildData_userId_fkey (index)` ...

Solution:

Can you try now? Just pushed an attempted fix but i dont have my test env right now

Eclipse

2/27/2025

Some users are getting the right role and some are not.

Some of my users are getting the right role - but some are stuck at a lower role even though their rank is higher. Any idea what could be causing this?

Eclipse

2/27/2025

How to remove a role from a reward

When I try to remove it, it makes it where the reward is removed from the reward. I want to delete the reward completely.

Solution:

You're looking for the /rewards remove command @Eclipse

Eclipse

2/27/2025

Not letting me change permissions

When I try to use your getting started guide in your docs, I get a 404 error.

Solution:

I fixed it - the bot didn't have access to that channel lol

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