Srdjan
PMPUBG MOBILE
•Created by Srdjan on 9/18/2024 in #questions
Help with account recovery
Dear PUBG Mobile Support Team,
Thank you for your response and guidance. I have already attempted the in-game account recovery option by selecting Help > Login Issue > Account Recovery > Submit Claim, but I did not receive a resolution.
Additionally, I contacted PUBG Mobile Customer Service directly but only received automated responses that did not resolve my issue. Following your instructions, I have now created a post on the official support subreddit with a description of my problem, my numeric user identification, and a screenshot of the customer service conversation.
Could you please advise me on the next steps? Specifically, I would like to know how long I should expect to wait for a response on Reddit and what further actions I should take if the issue is not resolved through this post.
Thank you for your assistance.
4 replies