Gabriel Comments - Answer Overflow

Gabriel

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NNovu

•Created by Gabriel on 7/22/2024 in #💬│support

Trouble understanding the activity feed

After discussing this with Pawan on intercom, the issue is solved. 😃

5 replies

NNovu

•Created by Gabriel on 7/15/2024 in #💬│support

Questions regarding billing

I talked to support on intercom and this is solved now 🙂

13 replies

NNovu

•Created by Gabriel on 7/15/2024 in #💬│support

Questions regarding billing

Additionally, can you reset our limit for this month? I believe we made a mistake during internal testing and we are investigating the root cause, we triggered way more notifications then what we expected. Also we were led to believe we were way below the threshold as many of our use cases are digests or notifications that are filtered out after they are triggered and therefore the actual notification is never sent.

13 replies

NNovu

•Created by Gabriel on 7/15/2024 in #💬│support

Questions regarding billing

About the documentation, I don't recall where it was exactly, but if I ask the chatbot something like "how do you count events for billing" , I can see on the answer: Event Calculation When a trigger is used for multiple subscribers at once, it will be calculated per unique subscriber. In cases where many events are converted into one notification, they will be calculated at a lower rate.

13 replies

NNovu

•Created by Gabriel on 7/15/2024 in #💬│support

Questions regarding billing

Done, thanks 🙂

13 replies

NNovu

•Created by Gabriel on 7/15/2024 in #💬│support

Questions regarding billing

Can I contact you through e-mail? I don't want this kind of information on public channels 😅

13 replies

NNovu