leonie
PMPUBG MOBILE
•Created by leonie on 3/27/2025 in #questions
Account recovery claim - Google Form
Hello! I'm unable to recover my account with the in-game tool. I'm trying to send another Google Form where I added more info and more proof but it's not going through. Can I send the google form a second time or will it be declined right away?
4 replies
PMPUBG MOBILE
•Created by leonie on 3/17/2025 in #questions
Frequent device
Hello!
I’m still experiencing issues with recovering my hacked account. I’ve attempted both the in-game tool and the recovery form, but none worked. I keep encountering messages on this discord about submitting a claim via a “frequently used device.”
I submitted the claim using the device where I played the most (over the past two years), but I haven’t logged in much on that device recently, especially a couple months before the account was compromised. Additionally, this device isn’t the one I last used to sign in.
Does this device still qualify as a trusted device for submitting a claim? I also submitted a claim via the last device I signed in. I know the information of the claim are correct because I have emails and screenshots to back up everything. I'm thinking it must be a device problem. Any guidance would be greatly appreciated.
Thank you
8 replies
PMPUBG MOBILE
•Created by leonie on 2/27/2025 in #questions
Account Recovery
Hello! I'm writing here because I don’t know what else to do to recover my account. It was stolen back in December 2024, and since the beginning of February, I’ve been trying to get it back.
I first used the in-game assistance and received an email with the following response:
"After manually re-verifying your account details, we regret to inform you that your account has been flagged as being in an unusual state, and your claim cannot be approved at this time."
I then tried reaching out on the PUBG Reddit, where I was redirected to a form. I provided a ton of information proving that I am the rightful owner, including:
- All the devices I used to login
- My old usernames
- The friends I played with the most (along with their old usernames)
- My location (which has remained the same since I started playing)
- The exact date I created the account
- All my receipts (20-30 receipts over the past three years)
Plus the other info in the form
I seriously don’t know what other information I can provide or what other steps I can take. I have received no additional details on why my claims are being rejected. I also have emails and screenshots proving that the account is rightfully mine, but it seems like they are not being taken into account. My account has always been linked to my email, but I cant access it (the account) because the hacker probably removed my devices as trusted ( I also haven't played in a couple months) and they put their phone number as second verification. When I try to login, I get the message to use second verification but they are receiving the code, not me. I also cannot access it with password.
I hope I can get help and answers on why my claims are not accepted. I have had this account since 2018, so I don't want to loose it.
11 replies