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PUBG MOBILE

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questions

questions

Event bug

Hi there is this game that I don’t understand. Even if I play, the pieces dont go up, why? It stays the same number and it’s been like for a while. Maybe I didnt quite understand the game, idk
Solution:
If you believe that it is a bug, you can report it by submitting Bug through https://pubgmobile.live/support.
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Wake UP to spring adventure

i redeem 5$ Amazon Gift Card I put my address I want to know I get it via email or Deliver? Europe Event @staff From: Wake Up to spring adventure...
Solution:
Since this is a regional event, please join the regional communities for further assistance in this regard. Or you can try contacting the in-game customer service.
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ban 3 months for no reason

play normaly with no hack tool or nothing and this hapen for no reason ??
Solution:
The root issue has been identified and fixed, and any affected accounts have been unbanned. If your account is still suspended, you can submit an account ban appeal by logging into your account and selecting File Claim.
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My account ban but I don’t know 🥲how?

Subject: Request for Review of Account Ban Dear PUBG Support Team, I hope this message finds you well....
Solution:
Please refer to the in-game notice you have received. If you have any further questions in this regard, please reach out to the customer service through in-game.

#BANNED WO CHEAT

iwanna help igot banned 10 yeasr wo any cheat I want to create an email file from the first day using it please help me
Solution:
Hello, @noneless! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
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What can I do ?

I tried to fill a claim but it says "please fill from an usual device" , I have all the information needed to restore it but I cant , it was stolen on november 2024 and now I cant do anything #questions...
Solution:
Please submit an account recovery request from https://pubgmobile.live/support.
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Account frozen

My PUBGM account UID 5613239514 is frozen and File claim doesn't work it says "Server error. Please try again later."
I use the official Gameloop 32-bit emulator and use the latest version....
Solution:
The root issue has been identified and fixed, and any affected accounts have been unbanned. If your account is still suspended, you can submit an account ban appeal by logging into your account and selecting File Claim.
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4 days ban

I own a gaming center and my pc s giving 4 days ban on accounts qll 40pcs can you tell me whats the isssue @Nicole (Edna Kali)
Solution:
If your game account is suspended despite you are accessing the game via the Gameloop emulator. The root issue has been identified and fixed, and any affected accounts have been unbanned. If your account is still suspended, you can submit an account ban appeal by logging into your account and selecting File Claim.

save mod

@pubgmobile Helo pubg my account is complete secure this is my pubg id 51252294017 please pubg please of save mod on my id please slove this issue thank u
Solution:
You can press on the Go Remove button or contact the in-game customer service for further assistance in this regard.
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how long do i have to link my number to able to change everything with number

how long do i have to link my number to able to change everything with number:Loopy:
Solution:
Hello, @Renon! You can change a linked email or phone number after you meet all the following requirements: - The current device has logged in (15/15) days in the past month....

account ban

hello , i by mistake bought 325 UC on my PUBG accoun that was banned FOR NO REASON in 2020 , i didn't care about it when it was banned because i never spent on it , but i have my main account , so please unban my account OR transfer the 325 UC on this ID if possible 5238151249 my banned account's ID : 5552431751 my banned account's name : omarmohamed561 ...
Solution:
Transferring UC from one account to another is not possible. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
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Account ban #pubmobile

Hello PUBG MOBILE BATTLEGROUNDS TEAM. !! I haven’t done anything wrong and by mistake you have baned my account for no valid reasons , please I request you back my account as soon as possible I request you ...
Solution:
If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Please help me fix my account

Hello #pubgmobile PUBG MOBILE BATTLEGROUNDS TEAM. !! I haven’t done anything wrong and by mistake you have baned my account for no valid reasons , please I request you back my account as soon as possible I request you ...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Social media

I need join Next star programe How ?...
Solution:
Hello, @7MOUD! You can find more information about the Next Star program on the PUBG MOBILE website: https://www.pubgmobile.com/....

Roommates and Modules

Asking for a friend who has no discord. Do the modules (i.e. Leisure Camp/Lavish Music Park) need to be purchased by both players who are roommates? Their modules are not displaying but has been purchased by one roommate. Any thoughts?
Solution:
Certain Home items can only be used/placed by their owners. These items include Home trees, butler gifts, and atmosphere modules etc. In this case, your friend can ask their roommate to place those modules....

Hello ban

Hello, my account has been banned for 60 days due to not updating the emulator, even though it is updated. I am trying to file a complaint within the game. This pledge shows the network and device, and the same problem exists. Please help me. ID 5262873992
Solution:
The root issue has been identified and fixed, and any affected accounts have been unbanned. If your account is still suspended, you can submit an account ban appeal by logging into your account and selecting File Claim.
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Level 7 Pharaoh X Suit Features Not Working with Level 6 Style#suggeation

#suggestion Hi team, I recently upgraded my Pharaoh X suit to level 7, but I prefer the look of level 6. Sadly, level 7 features (like dual glider style, companion, and resurrection statue) don’t work when using the level 6 appearance. It would be great if we could use all level 7 benefits while using the level 6 look. I believe many players would appreciate this option. Thanks!d...
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Help me please

My emulator Already Updated Why this notice Showing - Your account has been temporarily Frozen due to abnormalities detected in emulator .please update your emulator to the latest . Can you help me 5282178625...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
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Recover

Please, can you help me to recover my lost account,accidentally deleted my X account that is linked to my PUBG account, Now I can’t login to PUBG.
Solution:
Please submit an account recovery request from https://pubgmobile.live/support.

Ping High after latest update

I am from South Africa and we been getting between 20-40ms after the latest update which happened on the 02 April 2025 our ping has gone back to 140-170ms. What is the problem for this and will it be fixed as we stand no chance against other players because of the lag. The server I am using is Europe. Thank you.
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.