Determinated

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CDCloudflare Developers

•Created by Determinated on 12/22/2024 in #general-help

Lost access to 2FA

Hello, I've recently lost access to my 2FA device which means I got locked out of my Cloudflare account, I don't have the backup codes on me, I created a support ticket but I never receive a human reply only a bot one. I can't access the DNS records so I can't do what the bot reply is telling me to do. My cloudflare email is [email protected] I can still change the nameservers to prove I own my domains. Thanks.

3 replies

CDCloudflare Developers

•Created by Determinated on 11/24/2024 in #general-help

Lost access to 2FA device

Hello, I've recently lost access to my 2FA device which means I got locked out of my Cloudflare account, I don't have the backup codes on me, the main problem I have is that I tried creating a support ticket but it says the email I provided doesn't have a Cloudflare account..? even though I can login with it? which is why I created this post to try to get help here. Thanks.

5 replies