Lost access to 2FA
Hello, I've recently lost access to my 2FA device which means I got locked out of my Cloudflare account, I don't have the backup codes on me, I created a support ticket but I never receive a human reply only a bot one. I can't access the DNS records so I can't do what the bot reply is telling me to do. My cloudflare email is [email protected]
I can still change the nameservers to prove I own my domains.
Thanks.
2 Replies
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
I never get a reply from a human on the support emails, only a bot that tells me the exact same options I can do, which I can't do because my website is on Cloudflare in the first place.