Shisheer
Shisheer
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NNovu
Created by Shisheer on 12/5/2024 in #💬│support
Redis clarification
@Dima Grossman Thank you 👍 Would appreciate your response on these Redis issues: https://discord.com/channels/895029566685462578/1319421235960086579 https://discord.com/channels/895029566685462578/1319421346928787528 And also this S3 issue: https://discord.com/channels/895029566685462578/1319447455527469156
6 replies
NNovu
Created by Shisheer on 11/29/2024 in #💬│support
Novu versions and packages
@Pawan Jain I see, I use v0.24.0 (an old version based on what you said) for api and v0.24.4 for web/worker/ws. I do not have webhook set up, I hope this wouldn't cause issues? What exactly does the webhook help with in regards to email and sms integrations?
6 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
@Pawan Jain Never mind, I fixed the issue. The egress traffic for the worker was being dropped because the egress policy was preventing the worker from making calls to external IPs via port 443 👍
11 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
@Pawan Jain Sure, I will try that again. I've tried v0.24.4 for api before; however, I noticed this error in the log (attached in log file)
11 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
These are the logs for api:
11 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
@Pawan Jain Yup, I'm sure they are correct. I copied from the SES and Twilio website using their clipboard button and pasted it into Novu web that's running in http://localhost:4200. I searched for "email" in my api logs but only got level 30 logs (so not ERROR logs). I also searched for "email" in my worker logs and got the following 3 logs (1 is level 30, 2 are level 50). I've attached the log file for worker:
11 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
This is the error message in question: 
{"level":50,"time":1733970889292,"pid":18,"serviceName":"@novu/worker","serviceVersion":"0.24.3","platform":"Docker","tenant":"OS","transactionId":"a9d839f2-8163-43ff-a002-ba8fff334e4a","environmentId":"675867ae8ecee2f80977ce72","organizationId":"675867ae8ecee2f80977ce6b","jobId":"675a4a34136b97bc283c6260","jobType":"email","context":"StandardWorker","err":{"type":"PlatformException","message":"Unexpected provider error","stack":"Error: Unexpected provider error\n    at RunJob.<anonymous> (/usr/src/app/apps/worker/dist/webpack:/@novu/worker/src/app/workflow/usecases/run-job/run-job.usecase.ts:101:13)\n    at Generator.throw (<anonymous>)\n    at rejected (/usr/src/app/apps/worker/dist/main.js:1251:65)\n    at processTicksAndRejections (node:internal/process/task_queues:95:5)"},"msg":"Failed to run the job 675a4a34136b97bc283c6260 during worker processing"}
{"level":50,"time":1733970889292,"pid":18,"serviceName":"@novu/worker","serviceVersion":"0.24.3","platform":"Docker","tenant":"OS","transactionId":"a9d839f2-8163-43ff-a002-ba8fff334e4a","environmentId":"675867ae8ecee2f80977ce72","organizationId":"675867ae8ecee2f80977ce6b","jobId":"675a4a34136b97bc283c6260","jobType":"email","context":"StandardWorker","err":{"type":"PlatformException","message":"Unexpected provider error","stack":"Error: Unexpected provider error\n    at RunJob.<anonymous> (/usr/src/app/apps/worker/dist/webpack:/@novu/worker/src/app/workflow/usecases/run-job/run-job.usecase.ts:101:13)\n    at Generator.throw (<anonymous>)\n    at rejected (/usr/src/app/apps/worker/dist/main.js:1251:65)\n    at processTicksAndRejections (node:internal/process/task_queues:95:5)"},"msg":"Failed to run the job 675a4a34136b97bc283c6260 during worker processing"}
11 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
No description
11 replies
NNovu
Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
No description
11 replies
NNovu
Created by Shisheer on 11/29/2024 in #💬│support
Novu versions and packages
@Pawan Jain Another question, what is the purpose of the webhook package? Is this somehow related to the provider integrations?
6 replies
NNovu
Created by Hanumantha Reddy on 8/27/2024 in #💬│support
Getting CORS Network error while accessing Novu Web
@Hanumantha Reddy I too face a similar error and a similar setup (k8s). Were you able to figure this out?
2 replies
NNovu
Created by Shisheer on 12/5/2024 in #💬│support
Redis clarification
Yup, I'm self-hosting Novu on k8s
6 replies
NNovu
Created by Shisheer on 12/3/2024 in #💬│support
Redis Requirements
@Pawan Jain Hey, just following up. It seems the reason workflowQueue was down was because I set my Elasticache with TLS; however, I did not provide REDIS_TLS env. Can I get some clarity on the distinction between Redis, Redis (for caching) and Redis (for cluster) seen here More specifically, what's the difference between REDIS_HOST and REDIS_CACHE_SERVICE_HOST?
2 replies
NNovu
Created by Shisheer on 11/29/2024 in #💬│support
Novu versions and packages
Sounds good, thank you 👍
6 replies