Shisheer
NNovu
•Created by Shisheer on 4/1/2025 in #💬│support
Some /v2 endpoints not working
@Pawan Jain
Thank you for your reply. Will try out the v1 API 👍
I have been getting errors related to subscriber preference when triggering email workflows to a subscriber. I fixed it by calling /v2/subscribers/{subscriberId}/preferences endpoint. The endpoint would respond with 500 but somehow also add the subscriber preference to the preferences table in MongoDB. In any case, it somehow seemed to fix the issue.
I have other subscribers that I haven't fixed the issue for so I will try /v1/subscribers/{subscriberId}/preferences (i.e. the v1 API endpoint) to see if that works by adding the preference to the preferences MongoDB table **without a 500 response
5 replies
NNovu
•Created by Shisheer on 4/2/2025 in #💬│support
UI for Novu v2
Okay, that sounds good. Thank you for the reply 🙏
3 replies
NNovu
•Created by Shisheer on 12/5/2024 in #💬│support
Redis clarification
@Dima Grossman Thank you 👍
Would appreciate your response on these Redis issues:
https://discord.com/channels/895029566685462578/1319421235960086579
https://discord.com/channels/895029566685462578/1319421346928787528
And also this S3 issue:
https://discord.com/channels/895029566685462578/1319447455527469156
6 replies
NNovu
•Created by Shisheer on 11/29/2024 in #💬│support
Novu versions and packages
@Pawan Jain I see, I use v0.24.0 (an old version based on what you said) for
api
and v0.24.4 for web
/worker
/ws
. I do not have webhook
set up, I hope this wouldn't cause issues? What exactly does the webhook help with in regards to email and sms integrations?6 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
@Pawan Jain Never mind, I fixed the issue. The egress traffic for the
worker
was being dropped because the egress policy was preventing the worker
from making calls to external IPs via port 443 👍11 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
@Pawan Jain Sure, I will try that again. I've tried
v0.24.4
for api
before; however, I noticed this error in the log (attached in log file)11 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
These are the logs for
api
:11 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
@Pawan Jain Yup, I'm sure they are correct. I copied from the SES and Twilio website using their clipboard button and pasted it into Novu web that's running in http://localhost:4200. I searched for "email" in my
api
logs but only got level 30 logs (so not ERROR logs). I also searched for "email" in my worker
logs and got the following 3 logs (1 is level 30, 2 are level 50). I've attached the log file for worker
:11 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio
This is the error message in question:
11 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio

11 replies
NNovu
•Created by Shisheer on 12/12/2024 in #💬│support
Unexpected Provider Error for SES and Twilio

11 replies
NNovu
•Created by Shisheer on 11/29/2024 in #💬│support
Novu versions and packages
@Pawan Jain Another question, what is the purpose of the
webhook
package? Is this somehow related to the provider integrations?6 replies
NNovu
•Created by Hanumantha Reddy on 8/27/2024 in #💬│support
Getting CORS Network error while accessing Novu Web
@Hanumantha Reddy I too face a similar error and a similar setup (k8s). Were you able to figure this out?
2 replies
NNovu
•Created by Shisheer on 12/5/2024 in #💬│support
Redis clarification
Yup, I'm self-hosting Novu on k8s
6 replies
NNovu
•Created by Shisheer on 12/3/2024 in #💬│support
Redis Requirements
@Pawan Jain Hey, just following up. It seems the reason
workflowQueue
was down was because I set my Elasticache with TLS; however, I did not provide REDIS_TLS
env.
Can I get some clarity on the distinction between Redis
, Redis (for caching)
and Redis (for cluster)
seen here
More specifically, what's the difference between REDIS_HOST
and REDIS_CACHE_SERVICE_HOST
?2 replies
NNovu
•Created by Shisheer on 11/29/2024 in #💬│support
Novu versions and packages
Sounds good, thank you 👍
6 replies