Novu•2w ago

Unexpected Provider Error for SES and Twilio

We use v0.24.0 for api and v0.24.4 for worker, ws and web We've set up the providers under "Integrations Store". We've also set up the Workflow. However, we encounter a "Unexpected provider error" message for both workflows. The screenshots provided shows workflow for SES Email and the end result. Can we please get some assistance on this @Support

10 Replies

ShisheerOP•2w ago

Here are the screenshots for Provider setups for SES and Twilio in "Integrations Store"

ShisheerOP•2w ago

Here are the screenshots for the Twilio SMS workflow and the results

ShisheerOP•2w ago

This is the error message in question:

{"level":50,"time":1733970889292,"pid":18,"serviceName":"@novu/worker","serviceVersion":"0.24.3","platform":"Docker","tenant":"OS","transactionId":"a9d839f2-8163-43ff-a002-ba8fff334e4a","environmentId":"675867ae8ecee2f80977ce72","organizationId":"675867ae8ecee2f80977ce6b","jobId":"675a4a34136b97bc283c6260","jobType":"email","context":"StandardWorker","err":{"type":"PlatformException","message":"Unexpected provider error","stack":"Error: Unexpected provider error\n    at RunJob.<anonymous> (/usr/src/app/apps/worker/dist/webpack:/@novu/worker/src/app/workflow/usecases/run-job/run-job.usecase.ts:101:13)\n    at Generator.throw (<anonymous>)\n    at rejected (/usr/src/app/apps/worker/dist/main.js:1251:65)\n    at processTicksAndRejections (node:internal/process/task_queues:95:5)"},"msg":"Failed to run the job 675a4a34136b97bc283c6260 during worker processing"}

{"level":50,"time":1733970889292,"pid":18,"serviceName":"@novu/worker","serviceVersion":"0.24.3","platform":"Docker","tenant":"OS","transactionId":"a9d839f2-8163-43ff-a002-ba8fff334e4a","environmentId":"675867ae8ecee2f80977ce72","organizationId":"675867ae8ecee2f80977ce6b","jobId":"675a4a34136b97bc283c6260","jobType":"email","context":"StandardWorker","err":{"type":"PlatformException","message":"Unexpected provider error","stack":"Error: Unexpected provider error\n    at RunJob.<anonymous> (/usr/src/app/apps/worker/dist/webpack:/@novu/worker/src/app/workflow/usecases/run-job/run-job.usecase.ts:101:13)\n    at Generator.throw (<anonymous>)\n    at rejected (/usr/src/app/apps/worker/dist/main.js:1251:65)\n    at processTicksAndRejections (node:internal/process/task_queues:95:5)"},"msg":"Failed to run the job 675a4a34136b97bc283c6260 during worker processing"}

Pawan Jain•2w ago

@Shisheer Can you check if credentials are correct? Do you more logs in api service?

ShisheerOP•2w ago

@Pawan Jain Yup, I'm sure they are correct. I copied from the SES and Twilio website using their clipboard button and pasted it into Novu web that's running in http://localhost:4200. I searched for "email" in my api logs but only got level 30 logs (so not ERROR logs). I also searched for "email" in my worker logs and got the following 3 logs (1 is level 30, 2 are level 50). I've attached the log file for worker:

logs.txt

ShisheerOP•2w ago

These are the logs for api:

logs-api.txt

Pawan Jain•2w ago

@Shisheer Could you try using the 0.24.4 tagged version for the API service?

ShisheerOP•2w ago

@Pawan Jain Sure, I will try that again. I've tried v0.24.4 for api before; however, I noticed this error in the log (attached in log file)

logs-error.txt

ShisheerOP•2w ago

@Pawan Jain Never mind, I fixed the issue. The egress traffic for the worker was being dropped because the egress policy was preventing the worker from making calls to external IPs via port 443 👍

Pawan Jain•6d ago

Thanks for the update Shisheer

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Unexpected Provider Error for SES and Twilio