jesusquintana7243
Urgent Request for Assistance - Complete Service Disruption
"I have been able to deploy one of the applications that were failing by creating an installation, that is, installing the application from scratch as if it were completely new."
30 replies
Urgent Request for Assistance - Complete Service Disruption
"It appears that the Docker image your team is using is not being built, and my project is built on Laravel 10 with PHP 8.1. It was functioning correctly until December 1st when the issue was detected. I am aware that my payments are up to date. Could you please investigate why the Docker image isn't being built and help resolve this issue? Thank you."
30 replies
Urgent Request for Assistance - Complete Service Disruption
"I am attempting to perform a redeployment, but after approximately 3 or 4 minutes, the process fails without generating any output or apparent error message. It seems as if the deployment is either not running or disabled. I would appreciate it if you could check if the service is disabled and, if so, provide the specific reason for the deactivation."
30 replies
Urgent Request for Assistance - Complete Service Disruption
Certainly! Here's the translation:
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I understand that there's a tool to redeploy services after an outage, but the process seems a bit complicated for me. Is there any other straightforward solution or another method I can use? I appreciate any additional assistance you can provide. Thank you.
30 replies
Urgent Request for Assistance - Complete Service Disruption
Subject: Urgent: Service Halt and Deployment Issues (Service IDs: 65976b62, cf43ceab, e1f28a80, dadfc8bb, 8ae7b0d9)
Dear Railway Team,
We trust this message finds you well. We are reaching out to you regarding the critical situation we have recently encountered due to the halt of services and deployment issues on your servers in Western Europe. The affected services correspond to the following IDs:
1. Service ID: 65976b62-9ffc-4936-a37b-7a6f7ec26495
2. Service ID: cf43ceab-8e20-455c-9dba-506d1ed8aa45
3. Service ID: e1f28a80-c886-4712-b4bc-84f114c6ffd9
4. Service ID: dadfc8bb-50cf-40dc-8bc0-f07811e81674
5. Service ID: 8ae7b0d9-e860-4afc-b349-ba4072a6a624
Unfortunately, the halt of these services has had a significant impact as we are unable to perform deployments, causing disruptions in our operations.
We understand that technical issues may arise, but we urgently require the restoration and deployment of these services to minimize the impact on our daily operations. We appreciate your immediate attention to this matter and any additional efforts you can make to resolve these issues as soon as possible.
We look forward to your prompt response and appreciate your cooperation.
Sincerely,
Jesús Quintana
30 replies