tomosan078｜JP
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Hmmm...
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Is there any way to contact the engineering department through a ticket without going through the billing department?
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I understand. I will still wait for a reply to the ticket. I also have a question, I found that there is an issue in the ticket that I need to escalate to the engineering department, but if I don't receive a reply, they won't escalate it to me. Does the billing department reply directly to the ticket? Is it ticket -> billing department instead of ticket -> support department -> billing department? I want to contact the engineering department as well so I don't know what to do...
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I mean, the only way to get a reply from the ticket anymore is to escalate the ticket in the community... Please...
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Hello, It has been about a week and as of 11:26 PM Japan time, I have not received a reply. Due to the time difference between the support team and Japan, I expect to receive a reply around 2:00 a.m. here, but even though support is busy with inquiries, I cannot wait a week. Can you escalate this to internal? The ticket number is 01401997.
123 replies
CDCloudflare Developers
•Created by tomosan078｜JP on 4/3/2025 in #general-help
The display does not disappear from the CloudFlare Registrar admin screen
I think it's because I was able to delete the zone for that domain before, and for some reason I couldn't even restore it... I've attached a screenshot of the current admin screen for the domain.
2 replies
CDCloudflare Developers
•Created by tomosan078｜JP on 4/2/2025 in #general-help
[Dear CloudFlare Team]No reply from supporter for a week (not resolved for a month).
We just need you to escalate it internally... I really beg you...
5 replies
CDCloudflare Developers
•Created by tomosan078｜JP on 4/2/2025 in #general-help
[Dear CloudFlare Team]No reply from supporter for a week (not resolved for a month).
5 replies
CDCloudflare Developers
•Created by tomosan078｜JP on 4/2/2025 in #general-help
[Dear CloudFlare Team]No reply from supporter for a week (not resolved for a month).
Please escalate the ticket internally already so we can get a response.
5 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I'll wait a week and if I don't see it I'll repeat it here
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I would be happy if I got a reply today...
I would have been happy if it came because I replied again the same day it came back...
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I was extremely grateful, but I still haven't received a reply...
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Sorry... Could you please ping us internally again...?
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Thank you so much. Also, I apologize for the repeated mentions.
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I am sorry, but I would like to ask you to escalate the ticket again within the company...
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Thanks for your help, I have been sending support tickets for billing related issues for a month now and have not heard back from the support staff in 20 days. The last time I escalated a ticket, but that was the last time, I would like the CloudFlare staff to re-escalate the ticket and get back to me. Discord is the only way to resolve this any longer.Ticket number is 01401997.
123 replies
CDCloudflare Developers
•Created by tomosan078｜JP on 3/25/2025 in #general-help
I haven't received a response from the support staff in 20 days.
@Tanmay Kapoor I am sorry, but I would like to ask you to escalate the ticket again within the company...
6 replies
CDCloudflare Developers
•Created by tomosan078｜JP on 3/25/2025 in #general-help
I haven't received a response from the support staff in 20 days.
Sorry, I forgot to mention the ticket number.
Ticket number is 01401997
6 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
Anyway, please get back to me as soon as possible.
123 replies
CDCloudflare Developers
•Created by Zabulus on 2/27/2025 in #general-help
Unable to Upgrade
I wish there was a support center in Japan...
123 replies