DiamondFire
BBattleMetrics
•Created by DiamondFire on 11/13/2023 in #support-forum
Server names are bugged?
I have a cluster of 12 ark ascended servers. I used the same ports as my old ark evolved servers. That worked fine but the names did not update. After several weeks with no name update I deleted the names and tried to readd the servers but I cant even get them to show up because the website has wrong data for these. I have changed the names and see correct ip addresss linked with ports I have never used. These ports are in the range of my port forwards but are not correct. When a server is added the log and RCON works on the intended port even though the name is a random crapshoot of all my instances.
I have tried adding the servers back by ip and port and some it will take with the wrong names others I get:
"Query Error We were unable to query the server at the given IP and query port."
I doubt its the firewall or port forward because I have ranges specified so if one works in that range they should all work and they were all working before. I also tried dropping the windows firewall to no effect. This appears to be a battlemetrics issue but I am unsure how to get past it. I cant have the names shifting constantly when I am not changing anything on the back end, it sort of renders the site and subscription useless.
Currently I have deleted all my profiles and am waiting per tech support, but, when I search for the names on battlemetrics it is always a wrong port and often one I have never used so not sure how that happens? When I brows in the game the server names are all listed correctly and its not like the names or ports are changing. I can find and join the servers just fine locally and others can both find and join from the internet. I feel like or at least it seems like whatever logic is used to add ipaddress and ports to the battlemetrics database, the port part is supper buggy and needs a fix.
Anyone have any ideas? I am happy to try whatever.
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