JRyanL
VVALORANT
•Created by JRyanL on 4/11/2025 in #community-help
Account Accessed from Another State – Now I'm Banned
Hi Riot Team, I need help resolving a ban due to a compromised account.
On April 2nd, my Valorant account was permanently banned for alleged third-party software use. I want to clarify that I’ve never cheated or used unauthorized software.
Here’s what happened:
About two weeks before the ban, my PC was hacked. The attacker accessed my saved credentials, including my Riot login. I confirmed this after they made unauthorized purchases on my Amazon account — which were refunded.
A Riot dev confirmed my account was accessed from a Florida IP. I currently live in New Jersey, and while the account was originally created in Toronto, Canada, all logins since I moved to NJ in December have been consistent.
Riot’s data should reflect this, making the Florida access clearly suspicious.
My concern: the hacker may have logged into my account on a device that had Riot/Vanguard installed and was running third-party software, which could’ve triggered the ban on my account.
More context:
In ticket #112669270, I was told a HWID ban was placed on me. However, I can still play Valorant on an alternate account using the same PC — suggesting the HWID ban may have hit the hacker’s system, not mine.
I enabled 2FA on April 3rd at 7:10 PM EST, and on April 4th at 7:55 PM EST, I got a login code email from Riot — which I didn’t request. I believe this attempt came from the same unauthorized source, and Riot should see it didn’t come from NJ.
I’ve submitted multiple tickets including #112669270, #112676653, and most recently #112850558, but have been told there’s nothing more that can be done.
I’m asking Riot to please take another look. I’ve spent over $1500 CAD on this account over 4–5 years, and I care deeply about it. I would never cheat or jeopardize my integrity in the game.
Any help or escalation would mean the world to me.
Thanks for taking the time to read this and for any support you can offer.
16 replies
VVALORANT
•Created by JRyanL on 4/10/2025 in #community-help
No Cheats, Just Banned — Riot, Please Review My Case
On April 1st is when I last played Valorant. On April 2nd I was permanently banned because Vanguard thinks I used third party software to cheat. I didn't cheat and never have. I have a clip I captured from my last game if that helps. I've submitted multiple tickets to Riot but all of them saying their decision is final and it won't be changed. I've never been banned before on Valorant or been penalized other than when I accidentally don't pick an agent because I went to the bathroom or my PC just crashed. Unfortunately, I don't have the logs because I wiped my entire PC due to my personal information such as credit cards being hacked two weeks prior. I've tried posting on Reddit for some help but majority of people there seem to think I'm lying. I have a clean (or mostly clean) history on my account. I've had it for 4 years and spent $1500 on it. I've requested the data Riot has on me which will arrive to me in 30 days but I after that I have run out of options. Is there anything else I can do? I'll provide any proof I can.
612 replies