Account Accessed from Another State – Now I'm Banned
Hi Riot Team, I need help resolving a ban due to a compromised account.
On April 2nd, my Valorant account was permanently banned for alleged third-party software use. I want to clarify that I’ve never cheated or used unauthorized software.
Here’s what happened:
About two weeks before the ban, my PC was hacked. The attacker accessed my saved credentials, including my Riot login. I confirmed this after they made unauthorized purchases on my Amazon account — which were refunded.
A Riot dev confirmed my account was accessed from a Florida IP. I currently live in New Jersey, and while the account was originally created in Toronto, Canada, all logins since I moved to NJ in December have been consistent.
Riot’s data should reflect this, making the Florida access clearly suspicious.
My concern: the hacker may have logged into my account on a device that had Riot/Vanguard installed and was running third-party software, which could’ve triggered the ban on my account.
More context:
In ticket #112669270, I was told a HWID ban was placed on me. However, I can still play Valorant on an alternate account using the same PC — suggesting the HWID ban may have hit the hacker’s system, not mine.
I enabled 2FA on April 3rd at 7:10 PM EST, and on April 4th at 7:55 PM EST, I got a login code email from Riot — which I didn’t request. I believe this attempt came from the same unauthorized source, and Riot should see it didn’t come from NJ.
I’ve submitted multiple tickets including #112669270, #112676653, and most recently #112850558, but have been told there’s nothing more that can be done.
I’m asking Riot to please take another look. I’ve spent over $1500 CAD on this account over 4–5 years, and I care deeply about it. I would never cheat or jeopardize my integrity in the game.
Any help or escalation would mean the world to me.
Thanks for taking the time to read this and for any support you can offer.
10 Replies
wow this is very detailed
compared to mine
i gathered all my keypoints and thoughts on my situation and let chatgpt organize it for me. you can try that for yourself and see if you like it
cuz it's AI
i used AI, yes but only to help me get my message across. the facts in the post are solely mine
it sucks but I doubt you can do much
if your ticket got rejected
I’ve never been banned on a game before and this time I got banned lol
unless some dev sees this
and they still won't
i wouldn't say that
i made a post here yesterday and a dev did help me out by informing me my account was accessed in florida
I haven't really seen a dev actually unban with complicated situations like this only simple vanguard issues but either way it's worth a try
I got hacked 2 times before I think because I was told my email was changed but never again
has it happened