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CDCloudflare Developers

•Created by Max on 1/29/2025 in #general-help

DNS issues for specific domain

A rough look at some analytics shows service resumed this morning (30th Jan 2025) around 5:30 AM ACDT.

11 replies

CDCloudflare Developers

•Created by Max on 1/29/2025 in #general-help

DNS issues for specific domain

SSL is enabled in full strict mode, yep. I can confirm the domain works when bypassing Cloudflare via connecting to the IP directly. I do have some IP whitelists set in place however the IP ranges listed by Cloudflare are all whitelisted (https://www.cloudflare.com/en-au/ips) - unless Zero Trust uses a different IP range? The last IP tracert connects to is 2606:4700:3033::ac43:de8f. After checking this morning, it seems service has resumed once again. I'll keep an eye on uptime and see if it occurs again. I'll keep you updated. 👍

11 replies

CDCloudflare Developers

•Created by Max on 1/29/2025 in #general-help

DNS issues for specific domain

I've tried a few times with the same result, here are some Ray IDs from calls to the affected domain from the server IP: 909ac5b9c8eea88f 909ac5ef68aca88f 909ac62a5a0fa88f

11 replies

CDCloudflare Developers

•Created by Max on 1/29/2025 in #general-help

DNS issues for specific domain

Interesting. Yep, all domains are under the same account and plan level.

11 replies

CDCloudflare Developers

•Created by Max on 1/29/2025 in #general-help

DNS issues for specific domain

A few Ray IDs from the 523 errors if they're helpful. 909aac2ffc8ba97f 909aad6148b5a813 909aad892feba813 909acc8bacef6541

11 replies

CDCloudflare Developers

•Created by Max on 1/29/2025 in #general-help

DNS issues for specific domain

Heyo, no worries, I'll try to cover as much detail as I can:

Would you mind sharing the domain, as well as some of the domains that use the same IP but are working?

Affected domain: botfuel.m4artz.dev (walled by Zero Trust Access) Working domains: cms.botfuel.dev & cdn.botfuel.dev 403 is a server hit (requires a query token)

Do you have more specific times as to when the issue started/stopped? Especially, do you know the time the issue stopped the first time?

First noticed occurance: 21st Jan 2025 @ 2:50 PM ACDT Service resumed around: 21st Jan 2025 @ 4:00 PM ACDT This occurance was only affecting cms.botfuel.dev. Occasionally requests would work then 523 again, I noticed this when frequently refreshing in a short period (with client-side cache disabled). Other occurance: 28th Jan 2025 @ 3:45 PM ACDT Service has not resumed. This occurance is only affecting botfuel.m4artz.dev.