✨Max.25✨
Usage/cost spike
I understand and not saying I am right, but I don’t think it is a healthy business praxis to not have a line of communication open for people that have concerns over their invoices. I am not being unreasonable with my concerns, and did my research to evaluate if the spike in service cost is justified or not. Based on that, I came to conclusion that … no it isn’t justified and therefore looking for an explanation.
Since there is not direct support here on discord and as you mentioned no other ways to reach out to the team, I won’t waste you time further and will look at another way to reach out to the team.
Thank you for your support anyways and appreciate your time ✨
74 replies
Usage/cost spike
I think we are turning in circle. A code that was running for 11months non stop generates 3$ a month worth of invoice based on the usage. Now fast forward the present, the same code, no changes and no increase in usage from end-users, and my cost do a 10x.
How can that be related to my code? I mean it doesn’t suddenly go rogue and do calls on its own. At the end of the day, my bots run on a trigger and each time the bot gets triggered it uses processing power other wise it sits in idle mode. Now I log EVERY single request from a user to analyse how many requests we get. And based on those logs, my usage remains on paar with the months that cost me 3$, so why now the 33$ invoice. Again I am not wanting to talk myself out of paying the invoice, just not a fan of not understanding what id going on.
Again, from my understanding there is something weird going on, and I don’t think it is unreasonable to ask those questions to a company that invoices me.
74 replies
Usage/cost spike
I am not paying for the usage until I find out WHY my projects have a sudden spike with no correlation to real world usage. My cost did a 10x without a single user using my applications which before cost me ca. 3$ a month on average accross all projects for a period of almost 1year. So WHY suddenly do I get a 10x price increase, with no real world usage increase (which is verifiable via my logs, which each time triggers a entry when a user calls the bot)
Not trying to get out of paying, that isn’t the issue here. I purely want to understand what happened, because it wasnt due to usage if you ask me!
74 replies
Usage/cost spike
can I at least talk to a railway staff? I would like to look further into this as I cannot justify the usage! I understand you comment, but please understand my point here also. We run a instance for almost a year with avg. cost of 0-3$ a month. Our bot usage haven’t spiked YET our cost has. So I would like to look further into this issue.
74 replies
