CHRIST IS KING
Failed Hobby Plan Payment went through Credit Card
Automated emails are very specific about replying to pro and enterprise clients, as a hobby client I get community support that has value, but do you read Railway's Stripe transactions coming from clients as a community leader? Do you get Stripe's messages about its supposed payment failures? That's a personal and private matter that seems highly specific, and is most importantly not a communal thing specifcially when IDs, emails and precise numbers are exchanged
66 replies
Failed Hobby Plan Payment went through Credit Card
They have to make a policy exception, what if they have an email rule filtering lower tiers than pro and enterprise? Higher tiers likely account for a smaller % of subscribers thus avoid losing messages from strong revenue sources in pro/enterprise clients
66 replies
Failed Hobby Plan Payment went through Credit Card
But that doesn't stop Railway from trashing my billing email, per "Kindly note that email support is only available to Pro/Enterprise Plan users. For Hobby Plan users, please check out our Discord server for community help."
66 replies
Failed Hobby Plan Payment went through Credit Card
Well you know Railway charged me and marks my account as delinquent and couldn't be reached until I disclose private information in a public channel which makes me feel unappreciated as a customer for nearly a year. Lol
66 replies